General Manager

Summary of Duties and Responsibilities:

The General Manager must demonstrate the ability to think strategically and guide the organization toward long-term impact while also maintaining the discipline to engage with detailed program operations and data. This role requires a leader who can synthesize complex information, connect organizational strategy to day-to-day execution, and ensure alignment across mission, programs, and systems.

Working alongside our Director of Strategic Development, the General Manager will develop and implement processes aligned with the organization’s vision within the following scope of work:

Employee & Educational Leadership Responsibilities:

• Promote and maintain effective systems, procedures, and a positive, collaborative work environment
• Ensure consistency and continuity across all classes
• Improve efficiencies for the bakery operations and help staff improve efficiencies on a regular basis
• Oversee staff scheduling to ensure adequate coverage for all classes

Earned Revenue Job Responsibilities:

• Launch and oversee one or more classes, based on need and organizational priorities
• Oversee order fulfillment to ensure quality
• Oversee product development and recipe testing as needed
• Engage with customers, respond promptly to inquiries about orders, ingredients, menus, scheduling, special requests, etc.
• Plan and coordinate deliveries, including booking delivery person
• Maintain and track order pipeline and plan schedule to ensure timely order fulfillment
• Build out additional sources of revenue (e.g. coordinating, structuring and staffing 1-1s, additional classes, events, or other strategies)
• Schedule substitute Bakers for planned absences to maximize class revenue
• Schedule trials for prospective Bakers
• Create and implement pricing models to ensure reasonable profitability (for events, 1-1s, classes, products)

Other Responsibilities:

Additionally, the General Manager will be responsible for:

• Attending planning meetings with the Core Team and facilitating related tasks;
• Managing & tracking inventory of supplies & ingredients;
• Scheduling external pop-ups and events, overseeing preparation & booking brand ambassadors
• Attending and participating in work events related to the General Manager Role; and
• Working collaboratively with the team for bi-annual fundraising events.

General Requirements

• 4-6 years experience in operational management and project management, preferably in the hospitality industry
• Strong computer skills including (but not limited to) the use of Google Drive, Microsoft Office, and donor management software
• Commitment and sensitivity to neurodivergent people or other underserved populations

Desired Physical Qualifications

• Ability to travel locally
• Some sedentary work involving ability to communicate using the phone and computer
• Ability to lift heavy items, handle repetitive tasks, and stamina for prolonged standing in a fast-paced, hot environment

Desired Mental Qualifications

• Ability to process complex information through spoken language
• Ability to convey ideas through oral communication
• Strong reasoning and analytical skills
• Basic mathematics
• Excellent communication, documentation, and organizational skills

Accessibility Statement

Invictus is committed to providing reasonable accommodations as requested to ensure that employees have the support required to perform essential job functions.

Diversity, Equity, Inclusion, and Equal Employment Opportunity Policy

Invictus is committed to fostering and cultivating a diverse and inclusive workplace. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Invictus’ diversity initiatives are applicable to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; and promotions.

All employees have a responsibility to always treat others with dignity and respect and exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other company-sponsored and participative events. Employees who believe they have been subjected to any kind of discrimination that conflicts with the company’s diversity policy and initiatives should seek assistance from a supervisor or member of the management team.