Ride Program Coordinator

Position Description

The Ride Programs Coordinator has the principal responsibility for matching Rides for Seniors and Rides 4 Veterans member ride requests with drivers (Volunteers or Paid) by Friday and follow up to ensure all rides were completed safely and in a timely manner. This position reports to the CEO.

Qualifications/Experience

• High school graduate/college preferable.
• California driver’s license/Clean DMV for 5 years.
• Experience working with volunteers.
• Experience working with seniors and individuals with disabilities.
• Experience with customer service.
• Familiarity with multiple transportation modalities.
• Knowledge of mobility management principles and guidelines.

Physical Qualifications

• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment and a motor vehicle.
• Requires normal range of hearing, eyesight, and speech.

Abilities

• Compassionate, caring and patient.
• Excellent verbal and written communication skills
• English speaking (bilingual, a plus).
• Helpful to know cities and main driving arterials in Contra Costa County.
• Detail oriented; ability to multitask under pressure and time constraints.
• Demonstrates excellent service and teamwork; (sense of humor, a plus).
• Reliable, flexible, and organized.
• Excellent interpersonal skills with diverse populations.
• Self-starter with initiative and confidence.
• Advanced computer competence (Microsoft Office, Excel, etc.)

Responsibilities

• Establish and maintain good working relationships with Mobility Matters staff, volunteers, and members.
• Contact drivers by email and phone to match with rides requested by members.
• Collect ride reports and grocery receipt information and ensure that database is up to date.
• Supervise volunteer and paid drivers.
• Manage the Mobility Matters grocery program.
• Update and maintain confidential driver profiles in the database.
• Compile and report monthly program statistics for reporting and billing purposes.
• Respond to urgent cell phone calls from drivers.
• Directly provide rides when drivers are not available, time permitting.
• Assist in emergency events with contacting affected drivers, members, and monitoring situation.
• Assist at senior fairs, etc. to help with volunteer driver recruitment, when available.
• Keep the CEO apprised of member and driver issues to further facilitate all aspects of the program. This will include identifying problem areas and success strategies.
• Perform other related duties as required through self initiative or assigned by the CEO.