Rental Assistance Program Coordinator

Job Summary:

The Rental Assistance Program Coordinator supports the Rental Assistance Program to prevent evictions and homelessness in King County The program provides rental help to thousands of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus include ensuring the timely disbursement of rental payments, supporting upkeep and improvements to all program communication platforms, and assisting with special projects and reporting. The Rental Assistance Program Coordinator assists with every aspect of the administration of this essential program.

The end date for the position is June 30, 2026, with the possibility of extension pending continued funding.

Job video: https://lmna.io/nlqeo

Essential Duties:

• Participates actively in the design and implementation of the Rental Assistance Program.
• Supports Rental Assistance program fiscal process to ensure timely disbursement of rental payments to landlords and tenants.
• Helps create and lead orientation of new specialists and provides ongoing training as needed.
• Works closely with Rental Assistance Program Manager and alongside Rental Assistance Partnerships Coordinator to provide updates on specialists’ tasks.
• Reviews and updates program documentation and compliance on a rolling basis.
• Ensures accurate and timely processing of cases assigned to Rental Assistance Specialists - tenant applications, landlord data, and approvals for payments.
• Supports and helps implement improvements to communication platforms in order to enhance customer service to clients.
• Monitors communication ticketing system and works closely with communication team to ensure client questions are answered in a timely manner.
• Helps lead program outreach efforts to inform community and clients about rental assistance.
• Provides timely and accurate updates on tenant and landlord data in program database and provides weekly progress reports to larger rent team.
• Assists with elevated cases that require extra case management and communication with landlords.
• Performs general office administration work, event coordination, and other related duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.
• Lived experience and/or demonstrated professional skills working within a diverse work environment.
• Proficiency in Microsoft Excel is necessary.
• Has high attention to detail and ability to spot small mistakes in large sets of data and information.
• Proven experience working with large data sets.
• Proven passion for preventing homelessness.
• Proven strong community outreach skills and the ability to communicate with diverse populations in an empathetic and professional manner.
• Proven experience in safeguarding client confidentiality.
• Demonstrated ability to attend carefully to details and the ability to quickly and concisely synthesize large amounts of information.
• Proven experience leveraging new technology, social media, and other tools on a daily basis.
• Demonstrated ability to multi-task, with proven effective time management skills.
• Demonstrated excellent organizational and follow-through skills in a fast-paced environment.
• Proven excellent verbal and written communication skills.
• Proven ability to learn new technologies and navigate confidential information systems.

Education and/or Experience:

High school diploma or equivalent; associate degree preferred. Three years’ experience in office administration, community outreach, program/project support, and overseeing volunteer activities preferred. Experience related to federal and other types of grants and working with AmeriCorps members highly desired.

Compensation:

• The pay range for this job is $30.79 - $32.40/hour.
• Medical, dental, vision and life insurance
• 32 days of PTO (including holidays)
• 403(b) retirement savings plan
• Subsidized Transit Pass (Orca Card)