MCH Programs Coordinator

POSITION OVERVIEW: The MCH Programs Coordinator provides programmatic, operational, and administrative support to Mamatoto Village’s Maternal and Child Health (MCH) Programs team. This role ensures the smooth day-to-day functioning of MCH programs through strong administrative systems, coordination support, and organized documentation practices that strengthen data readiness and quality efforts.

Reporting to the Director of MCH Programs, the Coordinator supports key program operations, including administrative coordination of Managed Care Organization (MCO) case conferencing and management of the Mama-Baby Incentive Closet. The Coordinator also serves as a welcoming, professional point of contact for program-related inquiries, routing clients and partners to appropriate team members and supporting scheduling and logistical coordination that promotes continuity of care and sustained program engagement.

The Coordinator partners closely with program leadership, care teams, external stakeholders, and cross-functional teams to ensure reliable coordination, clear handoffs, movement of work, and accountability across program operations. This role does not hold a direct service caseload or provide clinical care.

ATTRIBUTES OF A COMPETITIVE CANDIDATE

• Ability to translate maternal and child health concepts into day-to-day operational decisions (e.g., scheduling support that promotes continuity, resource coordination aligned to eligibility/care plans, and understanding of how operational gaps can impact engagement and outcomes).
• Demonstrated commitment to reproductive justice, collective care, and accountability to Black birthing people and families; ability to work with cultural humility and respect.
• A minimum of 3 years of experience providing administrative or programmatic support in health, human services, or within a nonprofit organization.
• Exceptional communicator with the ability to convey information clearly, professionally, and compassionately across diverse audiences, including clients, internal teams, and external partners;
• Solution-oriented and proactive thinker who can identify challenges in program operations and administrative workflows and contribute practical, timely solutions.
• Self-aware and reflective person who is open to feedback, understands their role within a larger system of care, and actively works to improve personal effectiveness and team functioning;
• Demonstrated ability to work collaboratively in mission-driven, community-based environments;

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may need to be assigned to meet organizational needs.

Department Operations and Administrative Support

• Provide day-to-day administrative and operational support that strengthens timely, organized, and client-centered MCH service delivery and ensures smooth execution of core workflows
• Work closely with the Director of MCH Programs, MCH Program Managers, care team members, and administrative staff to support coordinated program operations;
• Coordinate logistics for department meetings and cross-organization convenings (including MCO case conferencing), including calendar management, scheduling, confirmations, agendas/materials distribution, note capture, and action-item tracking
• Maintain action trackers and follow-up systems so tasks are visible, assigned, and completed on time
• Coordinate logistics for department training, events, and quarterly team building, and other MCH program projects as assigned
• Identify recurring operational bottlenecks and propose/implement improvements within scope.
• Uphold confidentiality, data integrity, and accountability standards across administrative functions.

Cross-Functional Support for Data and Quality Assurance and Improvement

• Assist the Director of MCH Programs with routine audits, reporting, and data quality checks
• Contribute to continuous quality improvement efforts that strengthen MCH program operations.
• Support the QA Manager by locating records, confirming documentation status, and tracking QA-assigned corrective action tasks (QA retains ownership of quality determinations and compliance oversight).
• Support the Data and Social Impact (DSI) team by providing timely operational inputs and source documentation needed for reporting (DSI retains ownership of analytics, dashboards, and evaluation).

Documentation and Records Management

• Maintain accurate, timely, and complete program documentation in accordance with organizational policies, Medicaid requirements, and funder expectations.
• Maintain organized digital filing systems, documentation version control, and record retrievability aligned to departmental and organizational practices.
• Collect, organize, file, and route required program/partner documentation in alignment with internal timelines and record practices.
• Maintain operational trackers (e.g., meeting attendance/logs, partner deliverables, milestone/operations trackers) and route inputs to appropriate owners.

Mama-Baby Closet Operations

• Manage day-to-day operations of the Mama-Baby Closet, including inventory tracking, organization, distribution, and restocking.
• Coordinate client access to resource items in alignment with eligibility requirements, care plans, and internal protocols
• Maintain inventory and distribution; implement reorder triggers and coordinate procurement/vendor communication as needed to minimize stock-outs.

Program Access and Inquiry Triage

• Serve as a point of contact for program-related inquiries, routing clients and partners to appropriate team members.
• Manage the MCH Programs email and track inquiry handoffs and follow-ups in collaboration with program leads to minimize dropped connections and delays.

Professional Development and Continuous Learning

• Engage in ongoing learning related to maternal and child health, reproductive justice, community-based care models, and MCH program coordination.
• Incorporate feedback into daily work to improve efficiency, accuracy, and service quality.

SKILLS AND REQUIREMENTS TO FOSTER SUCCESS

Required:

• Bachelor’s Degree in public/community health, health care administration, or social work required with demonstrated MCH/perinatal focus (coursework, internship/field placement, or 1+ year relevant experience
• A minimum of 3 years of experience providing administrative or programmatic support in health, human services, or within a nonprofit organization;
• Demonstrated ability to manage multiple priorities, deadlines, and details with consistent follow-through.
• Proficiency with Google Workspace, Canva, and task/project management tools (e.g., Asana).
• Strong written and verbal communication skills; ability to coordinate across internal teams and external partners.
• Must be based in the DC Area
• Some travel may be required, including some evenings and weekends

Preferred:

• Experience supporting maternal and child health, perinatal programs, or community-based services (operations/administration).
• Experience managing inventory, resource distribution programs, or client-facing resources.
• Experience coordinating multi-stakeholder meetings across organizations (including MCO/Medicaid-adjacent environments).
• Familiarity supporting data reporting and QA/compliance workflows.

Mamatoto Village offers an intentional benefits package:

Leave and wellness benefits:

• 12 days PTO, 7 sick days, 10 paid holidays, and 1 floating holiday
• Up to 5 -days Bereavement leave (paid)
• 2 weeks paid Radical Rest (late December)

Family-forward supports:

• 12 weeks of paid parental leave
• Perinatal Support Benefit (Doula care, lactation, and education)
• Company-provided computer

Financial and professional benefits:

• HRA Stipend (health, dental, vision)
• 403(b) retirement plan with employer match
• Short-term disability
• Professional development stipend
• Regular team-building activities

English proficiency required

Bi-lingual a plus