Team Leader (ACT Team)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Assertive Community Treatment (ACT) Team is a unique and nontraditional licensed outpatient psychiatric clinic for individuals who have demonstrated a high service need with multiple hospitalizations, emergency room visits and difficulty maintaining stability in the community. ACT is a nationally recognized model and an evidence-based practice. The ACT Team serves the borough of Manhattan.

Purpose of Position: The Team Leader provides administrative and clinical support for the ACT team.

Schedule: Monday through Friday 9:00 am to 5:00 pm

Salary Range: $65,000- $75,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

Provide case management services

• Carry a small caseload
• Perform client assessments and formulate treatment goals
• Facilitate client participation in entitlement programs, psychiatric services, medication management, rehabilitation, and other activities
• Refer clients to community health, substance abuse, psychiatric, and other services
• Accompany clients to appointments as needed
• Communicate regularly with clients’ families about their needs and progress
• Serve as liaison to other service providers
• Maintain up-to-date client case records according to program guidelines
• Visit clients in residential facilities, hospitals, on the street and in other locations
• Rotate on-call service outside of work hours

Management and Supervision

• Provide and document clinical supervision to staff and interns; evaluate their work and discuss progress of their clients, teach invention and advocacy skills
• Assist in recruitment of ACT staff members
• Monitor and manage staff compliance around agency and funder required trainings
• Ensure staff complete funder required documentation in various software applications including but not limited to AWARDS, NYCMED, and CAIRS
• Monitor and ensure staff compliance with data reporting according to OMH policy
• Assist with program administration, including managing staff schedules and developing policies and procedures
• Perform Program Director’s duties in his/her absence

Participate as an ACT team member

• Attend staff meetings, case conferences, and training programs to upgrade skills and knowledge
• Attend supervision meetings to review client progress and case management strategies
• Work collaboratively with ACT team staff in a team case management model
• Provide client and administrative coverage as needed

Other duties as required

Qualifications/Educational Requirements

• Licensed Master Social worker (LMSW) required
• Experience working with the seriously and persistently mentally ill population
• ACT Team experience preferred

Skills, Knowledge and Abilities

• Strong communication skills, verbal and written
• Excellent computer skills
• Detail oriented and strong organizational skills

Computer Skills: To perform this job successfully, an individual should be

• Able to work in the Microsoft Office Suite (should especially be proficient in Word and Outlook)
• Able to use or learn to use AWARDS, CAIRS, and NYCMED databases
• Able to use or learn other electronic databases, programs, and funder-related software as needed

Physical Requirements

• Walking and climbing stairs
• Travel via public transportation

Work Environment

• Field and Office work

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.