Senior Manager, Vendor Oversight

About the Internet Society

The Internet Society (ISOC) supports and promotes the development of the Internet as a global technical infrastructure, a resource to enrich people’s lives, and a force for good in society. Our work aligns with our goals for the Internet to be open, globally connected, secure, and trustworthy. We seek collaboration with all who share these goals.

Together, we focus on building and supporting the communities that make the Internet work; advancing the development and application of Internet infrastructure, technologies, and open standards; and advocating for policy that is consistent with our view of the Internet.

About the Position

The Senior Manager of Vendor Oversight leads ISOC’s enterprise-wide vendor governance and third-party oversight. This role oversees vendors and processes at all stages of the vendor lifecycle, including onboarding and performance management, supporting ISOC’s growing operational reliance on external partners. This position is responsible for ensuring vendor compliance and performance and providing cross-functional alignment across Legal, Finance, and Programmatic teams.

Location

Remote

Essential Duties and Responsibilities

Sourcing Assistance

• Provide assistance to sourcing processes: Guide and assist staff throughout the organization on sourcing best practices, including RFP and vendor evaluations
• Analyze contract and request data to identify trends, drive sourcing strategy, and identify cost-savings
• Optimize workflows: Recommend policy and threshold changes to streamline processes and reduce burden

Vendor Management Oversight

• Identify process gaps and propose procurement and vendor management solutions in order to improve spend, performance, and risk management
• Review vendor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), monitor vendor performance against them, and conduct regular performance reviews to ensure contract compliance and identify issues
• Conduct market scans for innovative vendor solutions and identify opportunities to enhance vendor value

Policy & Governance

• Implementation: review, implement, and maintain ISOC’s procurement and vendor management policies
• Serve as subject matter expert for vendor management policy
• Implement streamlined sourcing models and vendor thresholds
• Guide teams through sourcing strategy for tactical vs. strategic vendor needs
• Provide internal training, create resources, and guide teams on vendor management best practices

Cross-Functional Engagement

• Act as the primary escalation point for vendor disputes, non-performance, or compliance issues
• Deliver executive-level reporting on vendor activity, spend, and performance

Desired Qualifications

• 7–10+ years of experience in vendor management, procurement, or sourcing
• Strong experience with third-party risk management, contract lifecycle oversight, and policy governance
• Proven track record building or leading a Vendor Management Office
• Strong analytical and operational systems skills (Smartsheet, Box, Google Suite)
• Excellent communication, policy development, and cross-functional alignment

Compensation and benefits for this position will be paid in local currency and based on the country and geographic location’s local salary and benefits market data for the position. Exact pay will be based on factors including but not limited to relevant qualifications, experience, geographic location, education, business and organizational needs.