Part-Time Family Coach

Part-Time Family Coach

About the Platform of Hope

Imagine arriving in a new city, full of dreams and determination for your family, but without a map, a network, or anyone to ask for help. That’s where many families begin their journey with The Platform of Hope. They arrive with strength. We welcome them with belief, and build alongside them the connections, skills, and support they need to move forward with confidence.

We are a grassroots organization evolving from pilot to permanence. We integrate housing, education, health, and more to partner with families as they identify goals and self-direct their plans. Our work is sustained by founding partners: Jubilee Housing, Jubilee JumpStart, Mary’s Center/Briya Public Charter School, and Sitar Arts Center.

We are seeking a part-time Family Coach to join our team immediately. This role provides care coordination for families and supports program administration, communications, and events. This hybrid position requires in-person office days twice per week, one Saturday per month, and occasional weeknights. All staff help host organizational and fundraising events as needed.

The Part-Time Family Coach will be an important enhancement to our team. This person will work closely with our program team to ensure care coordination for families and support administration, communications and programming as needed. The Platform of Hope utilizes a hybrid model and expects the Family Coach to be available for in-person office days as well as some additional hours on one Saturday a month and select weeknights as needed. All POH staff are expected to support the hosting and execution of fundraising and other organizational events as needed.

Our Team Culture:

Our Team Mindsets

At Platform of Hope, how we work is as important as what we do. We seek team members who naturally embody these mindsets:

• Committed to Mission: Driven by a deep belief in our families and the change we build together.
• Active Problem-Solver & Proactive: Anticipates needs and navigates challenges with creativity and resourcefulness.
• Conscientious & Growth-Oriented: Takes ownership, learns from experience, and is hungry for feedback to improve.
• Comfortable with Ambiguity & Flexible: Thrives in a dynamic, evolving environment and can pivot gracefully as community needs and programs develop.

Responsibilities:

1. Direct Family Supports (70%)

• Establish supportive, professional relationships with all assigned families, applying a conscientious and proactive approach to follow-through.
• Provide one-on-one monthly coaching & follow up to a portfolio of families (estimated 10-15 families)
• Use a Family Centered Coaching model to build self-efficacy, demonstrating a growth mindset by focusing on family strengths .
• Actively problem-solve with families to identify emergency resources and cultivate long-term, family-driven solutions.
• Support families with referrals and connections that may be of use to services/ resources, including identifying emergency services as needed as well as cultivating family-driven, long-term solutions
• Ensure /maintain all confidentiality agreements and “need to know” requirements (adhering to child abuse and neglect reporting and other requirements in support of the safety of families and the communities)
• Ensure appropriate documentation and coordination of one-on-one monthly meetings
• Document program elements such as curricula, individual stories and group outcomes
• Other duties as assigned

1. Programming: Collaborate, co-lead in planning and implementing program activities, including: collaborations with partners; evening workshops/community gatherings; Saturday Family sessions (20% of time)

• Attend weekly staff meetings to coordinate communications with families, workshops, referrals/ resources and ensure internal coordination
• Proactively co-facilitate/develop monthly family workshops (topics: financial literacy, advocacy training etc).
• Collaborate effectively in a small team, showing flexibility and comfort with shared processes.
• Other duties as assigned

1. External: Lead the development of new partnerships for referrals and additional services to families; represent POH in advocacy work centered on families (10% of time)

• Identify and partner with organizations,community organizing groups/campaigns that participate in systems change work
• Seek and recruit services from other partners for necessary services such as legal, employment as well as additional housing/early childcare/youth development/ health
• Participate in forums and coalitions to help raise POH profile and find opportunities to share family voices
• Other duties as assigned

1. Internal operations:

active participation in record-keeping and data collection, in partnership with POH staff (10%)

• Design, maintain, and improve program tracking systems (e.g., in Airtable or Monday.com) for families in terms of, progress milestones, workshop attendance, and referral partnerships.
• Take conscientious ownership of data collection and record-keeping, understanding its role in our mission.
• Support in evaluation plan for all families, including collection of all assessments in partnership with Program Administrator (radar charts, socio-emotional assessments, journal entries)
• Ensure record-keeping on family issues in all relevant databases, as well as appropriate documentation of case notes and confidential materials;
• Assist team in tracking internal collection of benchmarks for the program (attendance at events, attendance for one-on-one meetings, referrals to outside partners, etc).
• Other duties as assigned: workshop and external event support

Reporting Relationship and Schedule

The Part-Time Family Coach will report to the Executive Director, and work closely with the program team. This role is starting out as an hourly paid position as we are experiencing program growth and look to add more family support.

Please note that, as per the policy of our fiscal sponsor Social Good Fund, this person must be fully vaccinated from COVID-19.

Position Status, Salary, and Benefits

This is a part- time, 15-20/hours/week

Pay $27-30/hr depending on experience.

Candidate Qualifications

The Platform of Hope is seeking a team member with the following required characteristics:

• 2+ years’ experience in case management, social work, or community organizing.
• Preferred: Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Africana Studies, Gender Studies, Education, or a related field. Candidates with equivalent lived or professional experience are strongly encouraged to apply.
• Cultural humility working with Black/Latinx families.
• A “family first” approach to providing services that centers communities in decision making and values families’ innate knowledge and abilities, upholding families’ dignity and self-determination as core pillars
• An emphasis on trust and authentic relationship-building with families, with compassionate and non-judgmental approach
• Ability and willingness to commit to assessment plan and documentation as well as respect for confidentiality
• Demonstrates a growth mindset and is hungry for feedback, with the humility to connect with people from diverse backgrounds.
• Deep analysis of systems of oppression and interest in anti-racism work

An ideal candidate will be:

• Interested in being a part of a small team and in developing new shared processes
• Interested in collaboration , coalition building and innovation with other organizations
• Committed to base building among communities to decide on goals and advocate together with the vision of larger systems change
• Lived experience navigating DC’s housing/finance/education systems.
• Familiarity with advocacy campaigns
• Thrive in ambiguity and is flexible; able to adapt plans and strategies in response to family needs and organizational growth.
• Preferred: Bilingual in Spanish or Amharic

To apply:

Interested candidates should send their resume, 2-3 sentences in your email on why you're interested in this role with Platform of Hope, and a cover letter to info@platformofhopedc.org. Applicants are encouraged to apply by December 31

Statement on Non-Discrimination and Equal Opportunity

The Platform of Hope strives to be an anti-racist organization and uphold our founding goals to confront systems of inequity. All individuals are entitled to equal employment opportunities without regard to race, color, religion, age, disability, national origin, gender, gender identity, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, or any other class protected under federal, state, or local laws. As an equal opportunity employer, we strongly encourage applications from individuals with varied identities and backgrounds, including women, people with disabilities, immigrants, LGBTQIA people, BIPOC people and people who come from low income or working class backgrounds

Paid holidays and sick leave

Bilingual language proficiency in Spanish and/or Amharic is a plus in addition to English but not required.