Associate Director of Education Programs

Salary Range: $79,000 to $90,000 annually.

Job Statement

The Associate Director of Education Programs (ADEP) will lead CHT’s education and counseling programming in consultation with the Home Ownership Director (Director) and CHT leadership to support organizational goals and meet community needs. This position will create a positive and collaborative team with a strong focus on accountability, professionalism, community, quality programming, and a growth mindset that encourages ongoing learning and development.

The ADEP will maintain a strong focus on programs’ financial sustainability and regulatory compliance, establishing and enforcing quality control measures and identifying and pursuing new funding sources and opportunities in consultation and collaboration with the Director and CHT leadership as appropriate. A strong business acumen is required.

Essential Job Responsibilities

Supervision

• Supervise activities of Home Education staff, focusing on coaching accountability, positivity, inclusion, team building, efficiency, and engagement.
• Manage schedules for assigned staff including timesheets and time-off requests in ADP Workforce Now.
• Complete performance evaluations in a timely manner.

Provide opportunities for training and enrichment in consultation with the Director and CAFO or human resources.

• Identify and support the development of appropriate new program funding sources, including applying for grants, seeking sponsorships and other funding (e.g., fees for services) from banks, credit unions, realtors, and other partners in consultation and collaboration with the Director and the Community Relations team.
• Manage regulatory compliance for all program activities including grant and funding compliance.

Program Management and Sustainability

• Create program budget in consultation with the Director and the Finance Department, monitoring financial performance against projections and reporting on variances as applicable and appropriate.
• Ensure education program curriculum and delivery methods remain efficient, effective, relevant, accurate, and align with funding availability and community and organizational needs.
• Design, implement, and refine new curriculum in consultation with the Director in alignment with the strategic goals of CHT and the community.
• Engage in community outreach to establish and maintain partnerships with community partners, CHT’s property management and resident services teams, and housing agencies that promote program and organizational awareness in consultation and collaboration with the Director and the Community Relations department.
• Oversee workshops and programming logistics and delegate to program staff as equally as possible when appropriate, ensuring a high-quality experience for all participants.
• Present regularly at workshops and perform counseling services when necessary to meet program needs.
• Seek customer feedback of services, including without limitation workshops and one-on-one counseling.
• Develop systems and collect data to track customer outcomes, such as number of customers who purchase a home, create a budget, improve their financial position, etc.

Engage with other education and counseling staff at the Vermont Home Ownership Centers and national partners to keep pace with leading trends in the field.

Compliance & Reporting

• Coordinate and/or perform data collection and reporting for education programs efficiently, ensuring timely and accurate submission of all required internal and external reports as applicable, using technology to streamline and automate where appropriate.
• Establish and enforce data entry expectations for all applicable staff to ensure timely and accurate entry.
• Establish and enforce file-compliance review protocols to ensure counselors adhere to applicable state or local counseling standards including but not limited to HUD and NeighborWorks America rules.
• Ensure housing counselors and the Education department meet all certification requirements for HUD, NeighborWorks America, and other programs as applicable.
• Coordinate with Director and Homeownership and departmental Associate Directors to develop protocols, manage cross-departmental changes, and support organization of special events.
• Gather, review and analyze customer feedback on services, including workshops and counseling sessions, adjusting programs and managing counseling staff performance as necessary.
• Work with Director on special projects as assigned and other tasks deemed necessary to achieve overall program goals.

Qualifications

• A minimum of 10 years professional experience in a related field with at least 5 years of experience managing a team. A degree in a related field may be considered in lieu of some professional experience.
• HUD Counseling Certification is strongly preferred and is required within 60 days of hire.
• Expert knowledge of household budgeting, credit reporting, financial and mathematical competency, and a strong understanding of adult learning methods is required. This knowledge may be supported by experience working in lending, banking, finance, financial counseling, or related fields.
• Experience managing state and federal grants and writing successful grant proposals strongly preferred. Program and/or curriculum implementation and/or creation experience is a strong plus.
• A demonstrated business acumen with the ability to manage budgets, personnel and programs toward financial sustainability is a must.
• Must demonstrate strong leadership, coaching, mentoring, presentation, curriculum development, written and verbal communication, organizational, and program management skills. A demonstrated ability to develop a high-performing, cohesive team is a must.
• Ability to create and implement efficient systems, policies, and procedures.
• Ability to apply empathy, confidentiality, and effective speaking in public or group settings.
• Advanced skills in SalesForce, Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook is required, and must have a strong aptitude for learning, openness to new technology, and ability to apply the use of software to create programmatic efficiency.
• Must demonstrate the ability to handle highly confidential information in a secure and tactful manner.
• Excellent active listening, interpersonal, and de-escalation skills are required.
• Familiarity with teaching methods and strategies to support learners for whom English is a second language is a plus.
• Must exhibit a positive attitude and a strong understanding of and commitment to equity, inclusion, and CHT’s shared appreciation method of permanently affordable home ownership.
• Must be highly self-motivated, proactive, hard-working, and professional.
• Regular evening and weekend hours are required.
• Reliable transportation is required.
• Occasional travel for training is required.
• Ability to pass a criminal background check is required.

Physical and Mental Abilities: The ADEP must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. There will be prolonged periods of computer work. Prolonged periods of standing may be required. While performing the essential duties of this job the Home Education Manager may have to use eyes, hands and fingers, walk, stand, reach, or lift up to 25 pounds.

Work Atmosphere

Champlain Housing Trust is a non-profit, member-based organization. The work entails significant self-motivation. Occasional travel to meetings and seminars may be required.

Equal Opportunity Employer - Champlain Housing Trust is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 low income residents, and people from diverse racial, ethnic and cultural backgrounds to apply.

Consistently ranked as one of Vermont’s Best Places to Work, CHT is a socially responsible employer offering an inclusive, friendly and fun work environment with competitive pay commensurate with experience. Our excellent benefit package includes a generous health insurance plan, three weeks of paid vacation, 14 paid holidays, sick leave, 403(b) retirement plan with employer contribution after one year, disability and life insurance and more.