Director of Knowledge Management & Innovation

Position: Director of Knowledge Management & Innovation

Reports to: Senior Director of Mission Advancement

Status: Full-time

Start Date: March 1, 2026

Location: Largely remote with the ability to travel to occasional meetings and attend NHeLP conferences or retreats.

THE ORGANIZATION

The National Health Law Program (NHeLP) protects and advances the health rights of low-income and underserved individuals. NHeLP engages in national, state, and local advocacy efforts, including analyses of federal and state laws, policy advocacy, litigation, continuing legal

education, and individual technical support. We work with lawyers and advocates, community-

based entities, federal and state policymakers, health care providers, and clients.

NHeLP is committed to health equity—ensuring that everyone has access to the resources they

need to be healthy—and to cultivating an internal environment that empowers an exceptional

and diverse staff. For more information, see our Equity Stance.

THE TEAM

The Mission Advancement Team focuses on strengthening NHeLP’s organizational infrastructure and visibility by aligning knowledge management, communications, and development strategies. This role ensures that NHeLP’s deep body of health law knowledge is accessible, actionable, and impactful across audiences including staff, partners, funders, and stakeholders.

The Knowledge Management Team will be composed of the Director of Knowledge & Innovation, a full-time Knowledge Management Coordinator (to be hired), and a cross-functional Knowledge Management Steering Committee of 11 staff members from across the organization. Together, this group will establish priorities, pilot new systems, and ensure best practices are shared across the organization. The team is further supported by Subject Matter Experts, who provide training and mentorship in their areas of expertise.

THE POSITION

The Director of Knowledge Management & Innovation will lead organization-wide efforts to design and implement knowledge management (KM) systems and practices. The role will establish foundational KM infrastructure, support staff in effective use of systems, and ensure knowledge is leveraged for programmatic impact and fundraising. Success in this role means NHeLP staff have intuitive tools for accessing and sharing knowledge, funders see clear impact data, and external audiences can better engage with NHeLP’s expertise.

This role aims to introduce and maintain effective and efficient file storage in Box, make information easier to find through knowledge and communication hubs in Box Hubs, identify and migrate the Legal & Policy research database, and set a vision for external-facing, knowledge-driven programmatic work.

The Director will also chair and coordinate the Knowledge Management Team. In this capacity, the Director will set KM priorities with input from staff and SMEs, provide training and technical support, and facilitate the consistent sharing and implementation of best practices across all areas of work.

RESPONSIBILITIES

• Support NHeLP staff to maintain organized databases and shared files across multiple platforms - Box, Box Hubs, Zotero, Salesforce, website, etc. ;
• Serve as a key partner to legal and policy program staff in organizing current and legacy / archival research documents.
• Set up a Legal and Policy research database to support NHeLP program staff;
• Provide training and support to all staff on KM systems, processes and best practices;
• Generate NHeLP impact data visualizations and reports for various audiences including Board, C-suite, Individual donors and foundations;
• Set multi-year KM strategic priorities with high level of engagement and input from key staff and stakeholders
• Set annual knowledge management objectives, key results and performance metrics
• Establish project plans and work plans supporting KM OKRs
• Measure and report on progress against KPIs
• Supervise (1) entry-level position (i.e. Knowledge Management Coordinator or similar title)
• Seek staff input and partnership on developing and enhancing knowledge systems, processes, including a cross-functional Steering Committee.
• Provide support and technical assistance related to KM applications, systems and processes.
• Support the development of donor pitches and grant proposals to support knowledge management fundraising efforts.
• Manage KM financials (Budget, Expenses and ROI analysis)

QUALIFICATIONS:

• 5+ years leading knowledge management or related function.
• Proven track record of designing (or co-creating) adaptable processes, and articulate processes in written and visual formats.
• Experience successfully performing data analysis and generating visual and written reports for various stakeholder groups.
• Demonstrated ability to balance collaboration, including setting clear boundaries and making decisions when faced with competing priorities.

MUST-HAVE SKILLS & EXPERIENCES

• Ability to perform data analysis and produce impact reports.
• High emotional intelligence and strong communication skills.
• Detail orientation for maintaining accurate, accessible databases.
• Strategic and systems thinker with proficiency in KM systems and platforms.
• Demonstrated success leading change within cross-functional initiatives.
• Confident leadership presence with the ability to navigate challenging dynamics, manage competing opinions, and maintain organizational priorities in complex or high-stakes situations.

NICE TO HAVE SKILLS & EXPERIENCES

• Advanced degree and/or certification in knowledge management or a related field (Information science, organizational psychology, change management, among others)
• Support the development of donor pitches and grant proposals to support knowledge management fundraising efforts.
• Legal or policy experience
• Strong research and analytical skills.
• Coalition-building experience across national networks.
• Familiarity with Salesforce or similar CRM platforms.
• Supervisory experience.

COMPENSATION

The compensation range for this position is between $125,109 and $137,620 annually.

Compensation is competitive, commensurate with experience, and aligned with internal equity.

Generous benefits are available, including employer-paid medical, dental, life, and disability

insurance, pre-tax savings plans, and a retirement savings opportunity. NHeLP also offers

generous paid time off, including holidays, sick time, family and medical leave for

eligible employees, 150 hours (20 days) of vacation per year, and more.

LOCATION

This position is largely remote, with the occasional need to be at the office and travel to any of

NHeLP’s office locations as needed.

HOW TO APPLY:

Qualified applicants should submit an application with a cover letter and resume on our careers

page.

No phone calls please, except for reasonable accommodation requests. If a reasonable

accommodation is needed to participate in the job application or interview process, please

contact

us at: jobs@healthlaw.org or at 202-289-7661.

DEADLINE:

January 31, 2026, or when 200 applications are received, whichever is first. Applications will be reviewed on a rolling basis if received later.

NHeLP advocates to advance the health rights of many populations that have traditionally

lacked legal protection, such as women, people of color, LGBTQI+ individuals, people with

disabilities, and people with limited English proficiency. To promote social justice and best

achieve our mission, NHeLP is committed to creating a diverse, equitable, and inclusive

workplace in which differences are acknowledged and valued. We make our employment

decisions based on merit. We comply with all applicable federal, state, and local employment

laws, and we do not discriminate based on race, gender, gender identity, sexual orientation, or

any other characteristic protected by applicable law.

For more information, please visit: www.healthlaw.org