Operations Manager

Operations Manager Job Description

About PACT:

PACT is the nation’s leading anti-child trafficking organization seeking to end child trafficking and sexual exploitation. Founded over thirty years ago, PACT advances our mission through education, advocacy, and partnerships. Our work is informed by our Survivors’ Council, a diverse group of individuals who have chosen to draw upon their lived experience in the commercial sex trade to ensure that other children are not similarly exploited. We are proud members of the ECPAT child advocacy network, a global coalition of anti-trafficking and child protection organizations active in over one hundred countries.

Position: Operations Manager

Location: New York City

Terms: Full-time, Exempt

This is a hybrid work position with an expectation to come into the office twice a week.

Role Summary:

The Operations Manager ensures that PACT operates efficiently by managing day-to-day internal operations, contract management, and Board support. This role is vital to maintaining PACT’s infrastructure and enabling its mission to end the commercial sexual exploitation of children.

Reporting to the Sr Director of People, Operations, and Technology, the Operations Manager will coordinate key operational processes, maintain organizational systems and policies, manage contracts and vendor relationships, and serve as a liaison to the Board of Directors.

Role Responsibilities:

Internal Operations:

• Support the development, implementation, and maintenance of organizational policies and protocols (e.g., procurement, event planning, technology use) in collaboration with the Senior Director of People, Operations, and Technology.
• Serve as the main point of contact for facility-related issues, including managing relationships with PACT’s physical plant.
• Manage organizational systems such as Salesforce and Monday.com, ensuring accuracy and alignment with operational and programmatic goals.
• Coordinate logistics for organization-wide meetings and events.
• Support technology setup and coordination in collaboration with IT partners, including external vendors and internal staff, as needed.

People Operations (HR):

• Provide operational support for employee onboarding and offboarding processes and contribute to updating and optimizing both processes.
• Support the implementation of people initiatives such as performance reviews, annual goal setting, employee surveys, and staff training as needed.

Contract Management:

• Manage vendor and program contracts, ensuring timely reviews, renewals, and compliance with organizational policies.
• Maintain systems for tracking contract status and renewal timelines.
• Collaborate with external counsel or the Senior Director on contract templates and any custom language as needed.

Board Liaison:

• Serve as administrative liaison to the Board of Directors.
• Coordinate scheduling, logistics, and materials for Board and committee meetings.
• Prepare and distribute Board packets and maintain official records such as meeting minutes and resolutions.
• Support communication and coordination between the Board and PACT leadership.

General Organizational Support:

• Support special assignments and initiatives, such as the Freedom Awards and other key events.
• Participate in org-wide meetings and events, contributing to a collaborative and mission-driven culture.
• Act as a PACT ambassador, representing the organization externally to stakeholders, partners, and the broader community.

Qualifications

• Bachelor’s degree or equivalent experience in Nonprofit Management, Business Administration, or a related field.
• Minimum of 4 years of experience in operations, contract management, or a related field.
• Proficiency in operational systems such as Salesforce, and project management tools like Monday.com, and Google Workspace.
• Excellent problem-solving, organizational, and strategic thinking skills to scale operations.
• Exceptional interpersonal and communication skills, with a proven ability to build and maintain relationships with internal and external stakeholders.
• Ability to manage multiple priorities and projects in a fast-paced, mission-driven environment.
• Ability to handle sensitive and confidential information with a high degree of professionalism.
• Commitment to PACT’s mission and values, including human rights and child protection.

Preferred Qualifications

• Master’s degree in Nonprofit Management, Business Administration, or a related field.
• Prior operations experience in a growing non-profit organization.
• Lived experience related to PACT’s mission and vision.

Compensation and Benefits:

The annual salary range is $64,000 to $75,000. Compensation is commensurate with experience and location. Benefits include employer-covered medical insurance and the option to contribute to a 401(k) plan, 20 days of paid time off, 5 days of paid sick leave, 11 paid federal holidays and the day after Thanksgiving, provided annually.

To Apply:

Submit a cover letter and resume using this form. Please label all attached files with your first and last name. Applications will be reviewed on a rolling basis. No phone or email inquiries, please. Applications submitted without a cover letter will not be considered.

All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status. The organization also complies with the Human Rights Law regarding non-discrimination based on prior criminal conviction or prior arrest.

Benefits include employer-covered medical insurance and the option to contribute to a 401(k) plan, 20 days of paid time off, 5 days of paid sick leave, 11 paid federal holidays and the day after Thanksgiving, provided annually.