Billing Services Manager

Our Vision

Central Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 3,500 member families, a livestream community numbering in the hundredsof thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools.It has long played a significant role in the national Reform movement and is known for its innovation and leadership in worship, leading to a greatly expanded audience over the last two decades.

Central Synagogue works toward a world in which Judaism is core to the lives of Central members and Jews everywhere and is a profound and positive force for humanity. Central continually redefines what it means to be Jewish today, both within the Synagogue community and far beyond the Synagogue’s walls. The diverse clergyand professional team work hard,in collaboration with lay leadership, to build deep and enduring relationships among Central members, creating a caring, dynamic, and joyful community.

Central Synagogue is an inclusive and welcoming community. The Synagogue encourages participation from all whoseek a connection to Jewishlife and want to be part of its sacredcommunity regardless of religious background, race, ethnicity, gender, ability, socioeconomic status, political affiliation, age, sexual orientation, or gender identity. Central is committed to being an open tent, a place that welcomes all people, including those who have been historically and institutionally marginalized or excluded from the Jewish community.

The Synagogue is well resourced, has over 100 staff, and is governedby a 29-member Board of

Trustees. To learn more, please visit: https://www.centralsynagogue.org/.

Job Summary / Objective

The Billing Services Manager reports to the Chief Financial Officer and is a key member of the Finance team, responsible for both the execution and strategic oversight of the Synagogue’s accounts receivable and billing operations. This role goes beyond transactional processing: the Billing Services Manager owns the end-to-end billing lifecycle, partners across departments to improve financial operations, and uses data and systems expertise to inform decision-making and drive continuous improvement.

The ideal candidate brings a strong foundation in accounts receivable combined with analytical thinking, process design, and systems fluency. They are comfortable managing day-to-day transactions while also stepping back to identify trends, assessing risk, recommending policy-aligned solutions, and lead improvements that enhance accuracy, transparency, and congregant experience.

Department Hours: Full-time, non-exempt and eligible for OT, Monday through Thursday 9:30 am – 5:30 pm, Friday 8:30 am – 4:30 pm, or equivalent. Central Synagogue employees are not eligible for fully remote work.

Date: November 2025

Key Responsibilities

Billing & Accounts Receivable Leadership

• • Own all aspects of the accounts receivable function, ensuring accuracy, consistency, and timeliness across monthly billing, cash application, refunds, adjustments, and reconciliations.
  • Manage and prioritize billing workflows in Salesforce, maintaining data integrity and alignment with internal policies.
  • Serve as the primary owner of open balances, overseeing monitoring, outreach, and resolution strategies, and acting as the main Finance point of contact for billing-related matters with professionalism, empathy, and sound judgment.
  • Collaborate with Development, Membership, and other internal stakeholders to resolve complex account issues and ensure a cohesive member experience.

Analysis, Reporting & Decision Support

• • Analyze accounts receivable and billing data to identify trends, risks, opportunities, related to payment behavior, member engagement, and financial exposure.
  • Prepare and present periodic reporting on open balances, and related metrics for Finance leadership.
  • Partner with the CFO and Finance team to support decision-making around billing practices, payment plans, and write-offs.

Systems & Process Improvement

• • Act as the internal subject-matter expert on Salesforce as it relates to billing and accounts receivable.
  • Proactively identify, recommend, and implement improvements to billing and AR processes, leveraging technology to increase efficiency, accuracy, and access to data.
  • Document workflows, standard practices, and internal controls to support scalability and continuity.

Compliance & Year-End Activities

• • Ensure adherence to internal policies related to financial aid, payment plans, and write-offs.
  • Manage all aspects of year-end tax letters related to billing and receivables.
  • Support audits and other finance initiatives as needed.

What Success Looks Like

Success in this role is demonstrated not only by accurate execution, but by stronger systems, clearer insights, and improved experiences for congregants and staff. Indicators of success include:

• Accurate, timely billing operations with minimal errors and consistent adherence to internal policies.
• Improved visibility into accounts receivable, including trend analysis, and proactive identification of risk and opportunity.
• Well-documented, efficient billing workflows in Salesforce that reduce manual work and support continuity and scalability.
• Positive congregant experience in billing-related interactions, reflected in clear communication, timely follow-up, and sensitive handling of complex situations.
• Strong cross-functional partnerships with Membership, Development, and other teams, resulting in faster issue resolution.
• Smooth and timely completion of year-end activities, including tax letters and audit support.

Core Competencies

• • Strong analytical and problem-solving skills, with the ability to move between detailed execution and higher-level assessment.
  • Demonstrate ownership mindset and sound independent judgment.
  • Ability to translate data into insights and actionable recommendations.
  • High level of organization and attention to detail, balanced with efficiency and prioritization.
  • Strong communication skills, including the ability to navigate sensitive financial conversations.
  • Enthusiasm for technology and continuous improvement.

Qualifications

• • Bachelor’s degree in Accounting, Finance, or a related field required.
  • 5–7 years of progressive experience in accounts receivable, billing, or related financial operations.
  • Demonstrated experience owning accounts receivable or billing processes end-to-end.
  • Experience analyzing AR or billing data to identify trends, risks, or opportunities.
  • Experience improving, documenting, or scaling financial workflows or systems.
  • Experience using CRM or financial systems (Salesforce preferred, not required).
  • Strong Excel skills and comfort working with financial data and reports.
  • Proven ability to quickly learn and effectively utilize systems and databases.

Other Duties

Please note that the above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Compensation & Benefits

The expected salary range for this position is $70,000 - $90,000 Central Synagogue offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. The salary is commensurate with experience basedon several factors, including, but not limited to, skills, knowledge, training, education, areas of specialization, and depth and scope of experience. The above salary range represents the Synagogue’s good faith and reasonable estimate of the possible compensation range at the time of posting.

Additional Information

Hybrid Schedule: One day remote on Monday and four days in the office.