Communications and Operations Manager

The Communications and Operations Manager leads SNAAP’s communications, manages key organizational operations, and supports relationship-building with participating institutions. This role is responsible for directing all communications, managing SNAAP’s online infrastructure, coordinating board meeting logistics, and supporting recruitment and engagement efforts for SNAAP’s quinquennial survey and the ongoing SNAAP Pulse program. The Communications and Operations Manager reports to the Executive Director and collaborates closely with SNAAP’s leadership, staff, and Board of Directors.

Responsibilities

Communications

• Develop and implement an updated organizational communications plan in collaboration with the Executive Director and Board.
• Oversee all communications activities, including publications, media relations, website content, and social media.
• Engage in strategic, long-range thinking/planning around SNAAP's web presence, in accordance with communications goals.
• Implement social media strategy for engagement of target audience through multiple channels.
• Monitor and improve SEO for SNAAP's website using Google Analytics.
• Develop and manage the annual marketing and communications budget.
• Communicate SNAAP survey findings to broad external audiences using accessible, engaging, and strategic messaging.
• Build and maintain strategic partnerships with aligned organizations to support cross-promotional and programmatic opportunities.

Programs

• Support development and execution of an effective recruitment strategy for institutions participating in the quinquennial survey.
• Support planning for in-person and virtual convening for client institutions, researchers, and other stakeholders.
• Collect and curate examples of institutional use of SNAAP data; lead development of an updated SNAAP Casebook.
• Develop and implement an engagement strategy for SNAAP Pulse participants.

Operations

• Maintain, strengthen, and troubleshoot SNAAP's online infrastructure and digital tools.
• Manage SNAAP's database and mailing lists.
• Coordinate logistics for quarterly Board of Directors meetings, including venue arrangements, travel, catering, and materials.
• Record accurate minutes of all Board meetings.

Required Qualifications

• Bachelor's degree, preferably in arts, humanities, communications, or a related field.
• Three or more years of experience in nonprofit management, arts administration, communications, or related areas, with increasing responsibility.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and general digital/admin tools.
• Demonstrated competencies in: Initiative, follow-through; prompt responsiveness to internal and external communications; attention to detail; problem solving and critical thinking; strategic and tactical planning; teamwork and collaboration

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than three years of relevant professional experience.
• Experience working in arts or arts-related higher education environments.

Working Conditions

• This position is fully remote and does not have an on-campus office.
• Typical office/computer-based work environment.
• Prolonged screen time and keyboard use.

Benefits package:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays
• Other services and perks.

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