Group Experience Representative

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.

How You’ll Contribute

Job Description Summary

NGS is seeking Group Experience Representatives to create fun and exciting educational experiences for groups visiting Base Camp. The Group Experience Representatives will bring their experience in customer service and demonstrate the ability to create safe and hospitable learning environments. This position will report to the Group Experience Supervisor to produce the best group visit experience.

We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.

The start date of this position is March 30, 2026.

Your Impact

Your Impact

Responsibilities Include:

On Site Experience:

• Greet groups on arrival using the group scripts
• Lead groups through their pre planned experiences
• Prepare and set-up group areas for workshops and dining
• Answer guest questions and be knowledgeable about the museum and its exhibits
• Recall the history and information of National Geographic Society to share with group visitors
• Provide on campus event support across the Society as needed

What You’ll Bring

Educational Background

High school diploma or GED

Minimum Years and Type of Experience

Less than two years of experience in customer service

Necessary Knowledge and Skills

• Strong problem solving skills
• Excellent customer service skills
• Ability to spend 5+ hours a day navigating our spaces
• Excellent communication and organizational skills
• Ability to work both independently and as part of a team
• Technical proficiency with Microsoft Office and G-Suite tools
• Ability to adapt to changing situations and respond to unexpected group needs
• Flexibility to work varying hours, including evenings, weekends and holidays, depending on group schedules
• Comfort learning and working with varied technologies and equipment

Desired Qualifications

Museum or attraction experience a plus

Collaboration and Teamwork

Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Supervision

None

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The rate for this position is $21.50.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

On-Site - Staff members who spend 100% of work time on-site at Base Camp, supporting overall campus and museum operations. On-Site staff shifts (spread over seven days a week and 24 hours a day, including holidays) are scheduled by their supervisors and determined by team needs and may be adjusted based on cyclical work cycles and ebbs and flows of work throughout the year.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.