Intake Coordinator

Vermont Asylum Assistance Project (VAAP) seeks a multilingual, highly organized problem solver to fill a newly created role: Intake Coordinator. This position reports to the Director of Operations and is central to a historic shift toward coordinated statewide intake for immigration legal services in Vermont.

The Intake Coordinator helps ensure that people seeking immigration legal help in Vermont are received through a fair, consistent process. The Intake Coordinator gathers and organizes essential information from community members, communicates with partner organizations, supports scheduling and follow-up, and maintains accurate records in VAAP’s systems. The Intake Coordinator does not provide legal advice, but their work helps VAAP and partner legal providers review requests, identify urgent deadlines, and connect people to the most appropriate legal resource when possible. The Intake Coordinator will also help VAAP track trends in requests, capacity, and outcomes and contribute to a shared, peer-reviewed evidence base about unmet legal needs facing noncitizen Vermonters.

This early-to-mid career role is ideal for a resourceful and values-aligned person who exercises strong judgment, communicates clearly, manages shifting priorities, and works well both independently and as part of a team. The position also requires foundational paralegal functions with room to grow, and requires professionalism, discretion, and steady follow-through. Professionally fluent Spanish or French is required, and lived experience with immigration systems is strongly preferred.

Click here to download a printable position description.

Position Responsibilities

• Implement VAAP’s coordinated statewide process for new immigration legal help requests so each request is handled kindly, timely, and accurately.
• Conduct structured intake work under attorney or accredited representative supervision, including gathering key information and documents in accessible ways and preparing clear summaries for attorney review.
• Coordinate referrals and follow-up across VAAP program leads and partner organizations, including arranging interpretation and other language access supports.
• Keep clear, timely, and compliant records in VAAP systems, and seek training and supervision as systems evolve to ensure compliance with legal and ethical requirements.
• Support basic intake reporting and quality checks by tracking metrics, keeping resource and referral information current, and reporting trends or gaps in unmet need.
• Communicate with requestors, staff, and partners in a culturally humble, language-accessible, and welcoming manner.
• Suggest improvements to templates, workflows, and public-facing guidance so the process stays clear and consistent.
• As assigned, provide flexible administrative and paralegal support to VAAP staff and program teams to strengthen intake operations and related systems work.

Position Qualifications

• Three (3) to five (5) years’ professional experience in legal services, social services, community organizing, or similar work that shows you are ready to handle a high volume of time-sensitive communication with care and follow-through.
• Basic understanding of the U.S. immigration system and its functioning, or a demonstrated ability to learn quickly in a fast-changing field.
• Experience working with people from many backgrounds in a person-centered, trauma-informed, and culturally responsive way.
• Clear and respectful communication skills to ensure accurate and accessible written and verbal communication with people who may be learning English and navigating crisis.
• Demonstrable sustainability practices and an active plan for maintaining boundaries and well-being in a high-empathy role.
• Comfort learning new technology and using everyday remote-first organizational tools like shared drives and databases—in particular, Microsoft 365 and Salesforce.
• Strong judgment, reliability, and discretion when handling sensitive information.
• Ability to work both independently and with a team in a remote-first environment, with regular supervision and collaboration.
• Alignment with VAAP’s values of collective accountability, community care, and restorative practices.
• Professionally fluent Spanish or French is required; other language skills are a plus.
• Lived experience with immigration systems or deep community ties are strongly valued.

Application Instructions

This position is open until it is filled. For priority consideration, please apply by Monday, February 16, 2026. We expect to hold first-round interviews later that week and hope to make an offer as soon as possible. To apply, please email your resume or CV, a cover letter, and contact information for three (3) professional references to info@vaapvt.org.

Benefits include paid bar exam leave and generous paid time off (including 15 holidays, with 2 floating), a SIMPLE IRA with a 3% employer match, health and dental coverage, and a VAAP-provided laptop and Verizon OneTalk phone line. VAAP also offers a flexible professional development budget and may sponsor enrollment in the Vermont Law Office Study Program, if applicable.

Professional fluency in Spanish or French required.