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Program Lead - Nonprofit - Workforce and Higher Education
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Description
Job Title: Program Lead
Reports To: Program Director
FLSA Classification: Exempt
Salary Range: Exempt $84,000-88,000
Last updated: 10/23/2025
ABOUT CAPITAL IDEA
Capital IDEA is an Austin-based nonprofit organization dedicated to helping working adults overcome poverty and transition into living-wage careers through education. In partnership with Austin Community College, Temple College, and others, we offer a range of services designed to help low-income adult students succeed in school and secure high-paying, in-demand jobs. Since our founding in 1998, more than 2,400 Central Texans have completed the program, helping to move their families out of poverty.
TEAM VALUES
Within our organization, in the lives of our students, and in our community, Capital IDEA aims to:
- Inspire Transformation We transform lives by inspiring people to reach their full potential.
- Care Together We work together to build caring relationships.
- Cultivate Innovation We cultivate a spirit of innovation and continuous improvement.
ABOUT THE POSITION: PROGRAM LEAD
Reporting to the Program Director, the Program Lead is responsible for overseeing a subset of the Career Navigation team. This role provides strategic team leadership, coordination, and individual staff development, while overseeing the overall metrics and goals of the team. This role ensures the timely execution of responsibilities and models behaviors aligned with the organization’s core values, ultimately contributing to important program outcomes.
KEY RESPONSIBILITIES
Team Leadership & Staff Development
- Lead a team of professional and front-line staff focused on Career Navigation.
- Coach, advise, and supervise team members to support their professional growth.
- Prepare staff evaluations and provide regular feedback.
- Act as a backup for the Program Director as needed.
Program Oversight
- Guide students in course planning, registration, and progress monitoring throughout training.
- Maintain high program outcomes and uphold professional standards.
- Problem-solve student concerns and support their success.
Operations & Compliance
- Review and verify documentation related to staff and students.
- Ensure data accuracy and quality control within the program database.
- Submit required reports and documentation by assigned deadlines.
- Support organizational strategic initiatives and goals.
Representation & Values
- Represent the organization to external stakeholders and the public.
- Model exceptional behaviors aligned with the organization’s core values.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- Minimum of three years of supervisory experience preferred, especially with virtual and off-site teams.
- At least three years of experience working with client or program databases, including reporting and tracking metrics.
- Bachelor’s degree required (management or social work preferred). Two years of relevant experience may substitute for one year of post-secondary education.
PREFERRED SKILLS
- Experience in education or direct service programs is a plus.
- Being bilingual in English and Spanish is helpful.
- Intermediate experience in Microsoft Office Suite, TEAMS, and SharePoint is desired.
SOFT SKILLS
- High professional standards and dedication to the organization’s mission, staff, and participants.
- Excellent customer service and strong oral and written communication skills.
- Attention to detail, including the ability to maintain accuracy in a fast-paced setting.
- Ability to handle complex and confidential information.
WORK REQUIREMENTS AND CONDITIONS
- Capital IDEA operates during regular business hours: Monday to Friday, 8 am- 5 pm; however, this position requires some evenings and weekends.
BENEFITS
Capital IDEA has built a dedicated team that shares a passion for our mission. This is a hybrid position with 60% office-based work and 40% remote work. We reward performance through competitive salaries and merit-based raises. While we expect our team to go above and beyond in serving our community, we also believe that you must take care of yourself to care for others effectively. We offer a generous benefits package which includes 1 week of sick leave, 2-4 weeks of vacation (based on experience), plus extra paid time off during the holidays (we close from December 24th through January 1st every year). We offer medical, dental, and vision insurance, along with a 3% employer match on retirement contributions. When you join our team, you’ll have high expectations to meet and big goals to work towards. You’ll also have a team that supports you, and you’ll know you’re making a difference.
TO APPLY
Send resume and cover letter to William Askew, Jr at programlead@capitalidea.org.
Deadline to apply is November 20, 2025.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Level of Language Proficiency
Fluent in English. Being bilingual in English and Spanish is helpful.
Location
Associated Location
How to Apply
To apply, carefully review the job description, then send your resume and cover letter addressed to William Askew, Jr. at programlead@capitalidea.org by November 20, 2025.
