Community and Admin Manager

Position Title: Community and Admin Manager

Reports To: Communications and Partnerships Manager

Job Type: Contract

Tenure: 12 Months (Renewable, subject to performance and funding availability)

Location: Remote

Role Summary

The Community and Admin Manager is responsible for the seamless operation of APVA's digital communities (WhatsApp, Facebook, and Telegram) and critical administrative functions.

This role balances active community engagement and volunteer management with essential administrative duties, including data management, record-keeping, and supporting membership initiatives.

The ideal candidate is a highly organized, people-focused professional who will ensure APVA's systems and processes run efficiently.

Key Responsibilities

Community Management - 30%

• Oversee and manage APVA’s online and offline communities in line with the organisation’s mission and values.
• Create and implement community-led programs/projects/events/initiatives
• Support community growth by encouraging participation, connection, and engagement.
• Respond to community inquiries, concerns, and feedback promptly and professionally.
• Foster a welcoming and respectful environment where members feel supported and included.

Volunteer and Country Leads Management - 20%

• Work closely with volunteers and country leaders, ensuring they have the resources and guidance needed to carry out their roles.
• Monitor volunteer participation and engagement, and support basic performance tracking.
• Contribute to membership initiatives and help improve the overall member experience.

Administration & Data Management - 50%

• Curate opportunities, events and updates in collaboration with the editorial associate that offer value to the community and sector at large
• Manage and update APVA’s database, ensuring accurate and well-organised records.
• Carry out data entry and routine data maintenance tasks.
• File, organise, and maintain important documents and internal records.
• Assist with preparing presentations, reports, and internal documents.
• Support the scheduling and coordination of meetings and events.
• Provide general administrative support to team members as needed.

Qualifications

• Bachelor’s degree (completed or in progress) in Communications, Journalism, Marketing, Business Administration, or related field.
• 0–2 years’ experience in editorial, content, or communications roles (internship experience counts).
• Strong writing and editing skills with attention to detail.
• Proficiency in Canva and familiarity with digital publishing tools.
• Comfortable working with spreadsheets, databases, and digital tools.
• Strong organisational skills and ability to manage multiple tasks.

Key Competencies

• Ability to build trust and maintain positive relationships within a community.
• Presence of mind and ability to work with minimal or no supervision
• Strong attention to detail and follow-through.
• Problem-solving mindset and calm approach to challenges.
• Team-oriented and comfortable supporting different roles.
• Willingness to learn new tools, systems, and processes.
• Interest in creative communities and sector development.