Senior Manager, Membership Engagement

Job Title: Senior Manager, Member Engagement

Job Group: 5

Reports to: VP, Membership & Engagement

Salary range: 94,700 – 130,200

FLSA Status: Exempt

Job Location: Remote eligible

JOB SUMMARY

The Senior Manager, Member Engagement is responsible for owning and advancing IEDC’s member engagement strategy, strengthening relationships across IEDC’s membership, driving engagement, and ensuring members experience tangible value from their participation in affinity groups and other membership programs. This role leads the design, execution, and improvement of engagement strategies to retain current members, increase engagement, and support targeted recruitment efforts in collaboration with the Membership team.

ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

Engagement Program Management

• Implement and oversee member engagement programs, affinity groups, and peer networks that foster connection, learning, and value across IEDC’s membership.
• Ensure all engagement activities deliver high-quality, consistent experiences, align with organizational priorities, and support membership retention and long-term value.
• Support volunteer leaders with structured tools, training, and processes to strengthen community participation and leadership pipelines.
• Help ensure that engagement touchpoints reinforce a seamless member journey from onboarding through renewal.
• Own the overall health, effectiveness, and sustainability of IEDC’s engagement ecosystem, including affinity groups, peer networks, and volunteer leadership structures.

Engagement Data and Reporting

• Monitor and analyze member behavior and participation trends to identify engagement gaps and opportunities.
• Contribute member insights to journey mapping, segmentation, and persona development efforts, and apply these frameworks to improve engagement programs and touchpoints.
• Track and report on key engagement metrics, including program performance, volunteer activity, and retention indicators.
• Use data insights to recommend adjustments to engagement programs and inform decision-making by division leadership.

Cross-Functional Coordination

• Collaborate with Marketing & Communications, Professional Development, and Emerging Practices teams to integrate member engagement components into content, campaigns, and learning pathways.
• Work with the Emerging Practices team on content and programmatic opportunities – including the ERC Catalyst Network, international peer exchanges, and immersive learning experiences—and support the development of a master affinity group content calendar.
• Coordinate with events teams to ensure member engagement priorities are reflected in conferences, webinars, seminars, and other virtual programs.
• Serve as a consistent advocate for member needs and experiences across the organization.

Operational Leadership & Team Management

• Supervise staff or contractors supporting engagement, communities, and member experience initiatives.
• Develop work plans, manage timelines, and ensure accurate, timely, and high-quality delivery of engagement activities.
• Maintain documentation, processes, and standard operating procedures that support effective and scalable engagement operations.

Completes other duties and related projects as assigned.

EDUCATION, EXPERIENCE & CREDENTIALS

Required Qualifications

• Bachelor’s degree in business, nonprofit management, communications, marketing, or related field required; equivalent combination of experience considered.
• 5-7 years of experience in membership, community engagement, volunteer management, or related work within a non-profit or association environment.
• Demonstrated experience managing member or customer engagement programs, peer networks, or communities of practice.
• Prior experience collaborating cross-functionally with marketing, education/professional development, or events teams.
• Supervisory experience is strongly preferred (staff, interns, or contractors). Experience using data and analytics to evaluate program performance and inform decision-making.

Knowledge, Skills & Abilities

• Proven ability to build relationships and foster community across diverse audiences, particularly in working with volunteer leaders and member groups.
• Excellent communication skills, including writing for member-facing content and internal documentation.
• Strong project management skills, with the ability to manage multiple programs and timelines. .
• Proficient with CRM and engagement platforms; familiarity with association management systems a plus.
• Ability to interpret data and translate insights into program improvements.
• A collaborative, service-oriented mindset with a commitment to delivering high-quality experiences for members.
• Detail-oriented, organized, and comfortable creating structure, processes, and documentation.

CORE COMPENTENCIES

• Accountability
• Adaptability
• Collaboration & Teamwork
• Critical Thinking & Problem Solving
• Diplomacy & Confidentiality
• Member & Stakeholder Engagement
• Outcomes & Solutions Oriented
• Program & Project Management
• Technical Expertise & Credibility
• Values & Prioritizes Diversity, Equity & Inclusion (DEI)

Leadership Competencies

• Budgeting and Financial Stewardship
• Decisiveness
• Drives Staff Development & Engagement
• Managing for Performance
• Visionary Leadership

WORKING CONDITIONS

If the job requires a person to work in special working conditions, this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, and so forth. For example: “Work is conducted in a standard/or virtual office environment.”

• COVID-19 or other protocols or considerations
• Occasional weekend, evening, or night hours/work
• Some overnight, out-of-town travel is required.
• Occasional travel to the IEDC office may be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to occasionally talk, hear, stoop, bend, kneel, frequently sit for extended periods of time; and continuously operate a computer and use manual dexterity for tasks such as keyboarding. The job requires occasional sedentary physical effort of lifting, pushing, pulling, and carrying objects weighing up to 25 lbs. The mental demands of the job include continuous comprehension, organizing and reading and writing; frequently engage in reasoning, decision making, and interpreting and analyzing data; and occasionally requires resilience.

• Physical activities include sitting for longer periods, walking, bending, or specific lifting requirements

International Economic Development Council is an Equal Opportunity Employer who encourages applications from women, people of color and other members of underrepresented groups who will contribute to the diversity of its staff.

COMPENSATION AND BENEFITS

IEDC offers a competitive salary commensurate with experience and a generous benefits program that includes health, dental, vision, term life, and disability insurance; paid sick and annual leave; federally recognized holidays; a cell phone benefit; a 401(k) plan; and an annual professional development stipend.

TO APPLY

Please submit a resume and cover letter to careers@iedc.org. Applications submitted without a cover letter will not be considered.

ABOUT IEDC

IEDC is a non-profit, non-partisan membership organization that, for nearly 100 years, has been helping economic developers around the world to facilitate economic well-being in their communities. It is the largest organization of its kind supporting this profession. IEDC participates in E-verify.