Senior People & Culture Consultant

About Opportunity@Work:

Opportunity@Work is a nonprofit social enterprise with a mission to increase career opportunities for the 71 million adults in the U.S. who do not have a four-year college degree but are Skilled Through Alternative Routes (STARs). For STARs, the American Dream has been fading due in part to an “opportunity gap,” in which access to the good jobs required for upward mobility often depends less on people’s skills and more on whether and where they went to college, who they know professionally and socially, or even how they look. We envision a future in which employers hire people based on skills rather than their pedigree. We are uniting companies, workforce development organizations and philanthropists in a movement to restore the American Dream so that every STAR can work, learn and earn to their full potential. Visit us at www.opportunityatwork.org.

Project Overview:

In partnership with the People & Culture (P&C) team, this engagement is designed to strengthen Opportunity@Work’s people systems and management practices by enhancing talent management processes, ensuring clarity on performance expectations, building leadership capacity and providing recommendations on improvements to O@W’s HR infrastructure. The project will also support the management of employee relations issues with consistency and fairness, reinforcing a positive, high-performance culture aligned with the organization’s mission and 3-year strategic plan.

Objectives:

• Establish clear, equitable, and transparent talent management processes across the organization.
• Strengthen employee relations management, ensuring a culture of trust, accountability, and continuous improvement.
• Provide confidential, strategic counsel to the Executive Leadership Team, P&C, employees, and people leaders to support career growth and effective workplace relationships.
• Identify and make recommendations on areas for improvement in Opportunity@Work’s HR infrastructure and processes.

Scope of Work:

A. Talent Management & Performance

• Oversee the effective execution of talent management processes (goal setting, performance reviews, calibration, and development planning).
• Partner with ELT, DEIB Manager, and People Leaders to ensure clarity on performance expectations, outcomes, and feedback mechanisms, including offering manager training as needed.
• Refine and document core performance management processes for consistency and transparency across teams.

B. Employee Relations & Risk Management

• Support Director, Total Rewards on employee relations matters by serving as a trusted advisor to people leaders, and employees, helping them navigate situations effectively and escalate and/or resolve matters properly.
• Ensure issues are addressed promptly, consistently, and in compliance with legal and organizational policies.
• Assess the state of the organizations of people policies and procedures, ensuring performance, ethics and safety standards are clear. Make recommendations for improvements where needed.

C. Employee Coaching & Guidance

• Serve as an objective advisor to the Executive Leadership team, employees and people leaders on performance, growth, and workplace relationships.

D. HR Business Basics Assessment

• Assess current processes and infrastructure that supports the delivery of our core HR processes (payroll, onboarding, benefits management, etc.)
• Identify opportunities for improvement and recommend approaches to capture improvement opportunities.

How to Apply

Visit the careers page to submit your application and cover letter.