Program Manager

Type 1 United supports children, adults and families living with Type 1 diabetes. The Program Manager is responsible for overseeing Type 1 United programs, including Camp Leo sessions, Leaders in Training, ConnecT1D Family Camp, and the ConnecT1D Adult Retreat.

This position is remote although the program manager is required to be on-site for all programs which include four camp sessions for children in the summer, a family camp in September and an adult retreat in April.

Core Qualifications

• Strong interest in Type 1 United’s mission; a personal connection to Type 1 diabetes is a plus.
• Minimum of 5 years’ experience planning and managing programs; camp or social support program experience preferred.
• Excellent interpersonal skills, a positive attitude, and the ability to work effectively with others in challenging situations.
• Ability to self-manage, prioritize tasks, and meet deadlines.
• Highly driven, organized, and detail oriented.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); database experience a plus.
• Strong interpersonal communication skills and professional written and verbal communication.
• Commitment to ongoing learning.
• Minimum age of 21 by the first day of employment.
• Bachelor’s degree required.
• Valid WA driver’s license and access to a vehicle.
• Must pass a Washington State background check.

Relationships

Reports directly to the Executive Director and works closely with Camp Directors and all program volunteers.

Physical Aspects of the Job

• Primarily remote; King County residence preferred. Attendance at programs required.
• Reliable and stable Wi-Fi required.
• Ability to perform continuous keyboard work.
• Must be physically present for all program delivery.
• Ability to lift up to 30 pounds and transport supplies around the Puget Sound region.

General Duties

• Design, implement, and evaluate Type 1 United programs.
• Serve as on-site program manager for community programs.
• Serve as primary contact for participants and families.
• Coordinate with camp leadership on enrollment, special needs, dietary restrictions, and medical concerns.
• Maintain accurate rosters, financial spreadsheets, and participant records.
• Support outreach to past participants to increase engagement.
• Update staff manuals, with direction from the Executive Director and Camp Directors.
• Manage all program-related planning meetings.
• Perform additional duties as assigned by the Executive Director.

Essential Job Functions

1. Overall Program Management (20%)

• Collaborate with leaders and committees to design programs.
• Manage program planning meetings and documentation.
• Oversee volunteer and participant registration and screening.
• Plan and prepare logistics.
• Serve as lead communications contact for participants and caregivers.
• Manage registration software end-to-end.

1. Participant Management (20%)

• Manage participant registrations, tracking, reporting, and customer service.
• Serve as primary point of contact for families, addressing concerns with professionalism and empathy.
• Process payments and maintain detailed records.
• Follow up on outstanding payments.
• Administer scholarship program and maintain accurate records.
• Work with Camp Directors to assign campers to appropriate cabins.
• Provide families with detailed instructions before program start.

1. Volunteer Recruitment and Management (20%)

• Recruit, retain, and support volunteers.
• Lead planning meetings and coordinate volunteer assignments.
• Work with medical directors to ensure safety protocols and emergency procedures are in place.
• Conduct volunteer interviews and manage placements.
• Communicate roles, expectations, and training schedules with program volunteers.
• Conduct background checks and track training completion.

1. Program Delivery (25%)

• Attend and coordinate program sessions.
• Ensure effective on-site program delivery.
• Serve as the lead on-site contact for volunteers and participants.
• Uphold all emergency procedures and program policies.

1. Outreach, Marketing, and Communications (5%)

• Assist with program marketing efforts.
• Manage outreach to volunteers.
• Contribute program-related content to social media.
• Represent Type 1 United at community meetings, events, and fairs.
• Participate in community speaking engagements as needed.

1. Administration (10%)

• Update and manage the Camp Leo Summer Camp Manual.
• Create the ConnecT1D Family Camp Manual.
• Develop and maintain Program Manager SOPs.
• Track program budgets and expenditures.
• Produce program reports for grants and accreditation as requested by the Executive Director.
• Support the Executive Director in achieving organizational and program goals.

$500.00 per month medical stipend since we do not offer health insurance benefits.