Data Manager

About Repair the World

Repair the World mobilizes Jews and their communities to take action to pursue a just world. We believe that service in support of social change is vital to a flourishing Jewish community and an inspired Jewish life. By 2030, Repair will inspire and catalyze one million acts of service toward repairing the world.

Repair is building a national Jewish service movement of flourishing Jewish communities that serve in pursuit of a just world. Repair mobilizes young adults to serve in their communities, catalyzes service through deep partnerships within Jewish communal organizations, and inspires people to take action through time-bound thematic national service campaigns. Our mission provides volunteers with an increased connection to meaningful service and learning as a Jewish value, builds capacity for nonprofit partners to meet their missions, and deepens connections across lines of difference.

Position Overview

Repair the World is hiring a Data Manager who will function as a capacity builder for the Digital & Data Team, driving data systems excellence and organizational empowerment. This role focuses on Salesforce administration and data management, playing a pivotal role in expanding the impact of the Data Team and strengthening a data-driven culture across Repair. In collaboration with our Senior Director of Data Strategy & Organizational Learning, a peer Data Manager, and external Salesforce consultants, this position will lead critical initiatives to enhance our participant tracking systems, implement system-wide improvements, and empower staff to leverage data for maximum impact. This role will draw on your knowledge of effective organizational collaboration, combined with robust technological platforms and people-centered process and training.

The Data Manager reports directly to the Senior Director of Data Strategy & Organizational Learning. This is a full-time, exempt position on Repair’s strategy team. This is a remote position with preference for candidates proximal to a Repair the World community (Atlanta, Bay Area, Boston, Chicago, Colorado, Detroit, Los Angeles, Miami, New York).

Position Responsibilities

Salesforce Administration: Support Salesforce administration, including configuration changes, data entry, bulk uploads, troubleshooting, and user assistance (65%)

• Understand Repair’s complex data model, and be able to use Salesforce reports to ensure accurate internal and external reporting, including supporting users in filtering dashboards or making minor edits to reports.
• Own and execute data model transformation initiatives, in collaboration with external consultants and internal staff.
• Ensure data quality through proactive maintenance efforts, scanning for human or computer errors across programmatic and development data.
• Oversee the system’s routine and project-based database maintenance using tools such as Duplicate Check, Apsona, NPSP Health Check, Mogli, etc.

Training, Documentation & Culture Building: Support a strong data-driven culture through owning and resolving Salesforce support tickets, including thorough documentation and follow up (25%)

• Handle support requests as they come in: forgotten passwords, process support, data upload needs, report/dashboard creation needs, etc.
• Encourage colleagues to own their data by answering questions with instructions for next time or providing training related to the questions/skills.
• Support weekly Salesforce Office Hours, including raising key findings to team members for future impact.
• Proactively create, maintain, and upgrade user documentation for staff, including best practices, user guides, and general tips and tricks.
• Support organizational adoption of artificial intelligence and serve as a champion for leveraging Claude
• Keep up to date on and plan for new features in Salesforce, FormAssembly, and Salesforce apps, etc, and provide ongoing training as Salesforce implements new features.

External Data Management: Oversee Repair’s external data collection and program application processes in partnership with the peer Data Manager (10%)

• Ensure the link between Salesforce and FormAssembly is seamless; managing all forms and related Salesforce connectors - and troubleshooting as needed.
• Investigate and resolve form errors, scope and design outlines for new forms, and provide other upgrades as needed.
• Understand the link between the WordPress website and our FormAssembly account, troubleshooting issues as they arise, and managing user errors.

Position Skills and Core Competencies

• Salesforce Administration and Data Management: Demonstrates advanced proficiency in Salesforce administration including configuration, data modeling, reporting, integrations and maintaining data quality and integrity.
• Communication and Training: Translates technical jargon into user-friendly language and empowers users through clear training and support.
• Creative Problem Solving: Troubleshoots technical issues independently, thinks ahead to prevent problems and designs solutions that work for the organization’s data needs.
• Collaboration and Project Management: Collaborates effectively across teams, manages multiple priorities with attention to detail and completes projects with excellence and timeliness.

Position Requirements and Skills

• 3+ years of professional experience including 1+ years of Salesforce experience
• Passion for Repair the World’s mission and organizational values
• Understanding of the capabilities of Salesforce, or an equivalent CRM, including security controls (profiles, permission sets, public groups, queues, sharing settings), process automation tools (workflows, flows, process builder), and business application development (custom objects, custom fields, page layouts, record types, apps, tabs)
• Experience with Monday.com, ClickUp, or an equivalent project management tool, preferred
• Experience with FormAssembly and its Salesforce Connectors preferred
• Formal certifications like Salesforce Certified Administrator, Advanced Administrator, App Builder, etc. are preferred, but not required

Repair the World Equal Employment Opportunity Statement

We deeply value the diversity of insight, perspective, and experience brought by people from backgrounds typically underrepresented in Jewish institutions. This includes Black, Latinx, and Asian people, Black Jews, Jews of Color, Sephardi and Mizrachi Jews, lesbian, gay, bisexual, trans, and gender non-conforming people, and people with disabilities. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds.

The organization provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender expression, age, alienage or citizenship status, creed, genetic predisposition or carrier status, national origin, disability condition, marital status, status as a disabled or Vietnam era veteran, or any other protected characteristic as established by law. In addition, the organization affirmatively seeks to advance the principles of equal employment opportunity as it applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Compensation

Compensation at Repair the World is based on the salary band for the role and the cost of living for the location. The starting salary for this full-time, exempt role is $60,000 - $75,000, dependent on experience. Benefits package includes paid time off for service in addition to vacation, sick time, personal days, and holidays. Employer covers 100% of full-time employees’ health premiums (medical/dental/vision) for most plans and 50% for dependents. Additional benefits include retirement matching, professional development funds, employer-paid short and long-term disability coverage, plus access to the Jewish Learning Collaborative and our Economic Access Fund. In addition, employees who have been with Repair for at least six months are eligible for 16 weeks of paid parental leave (pro-rated for employees with Repair less than 6 months).

This position is included in Repair’s staff union-represented collective bargaining unit and specific terms and conditions of employment may be subject to a future collective bargaining agreement between Repair the World and the Repair the World Workers’ union.

Application Process

• Submit your application at this link including resume and a thoughtful and concise cover letter responding to the prompt: What is an experience or project that has prepared you for supporting Repair's data work?
• The first round interview will be with Repair’s Data Manager and Operations Manager.
• Applicants who move forward will be asked to complete & submit a written assignment.
• Second round interview will be with Repair’s Senior Director of Data Strategy & Organizational Learning and Senior Director, National Expansion Strategy.
• Finalists will interview in-person and include members of Repair’s leadership team. Two professional references will be requested before the final round of the interview process.

Compensation at Repair the World is based on the salary band for the role and the cost of living for the location. The starting salary for this full-time, exempt role is $60,000 - $75,000, dependent on experience. Benefits package includes paid time off for service in addition to vacation, sick time, personal days, and holidays. Employer covers 100% of full-time employees’ health premiums (medical/dental/vision) for most plans and 50% for dependents. Additional benefits include retirement matching, professional development funds, employer-paid short and long-term disability coverage, plus access to the Jewish Learning Collaborative and our Economic Access Fund. In addition, employees who have been with Repair for at least six months are eligible for 16 weeks of paid parental leave (pro-rated for employees with Repair less than 6 months).

This position is included in Repair’s staff union-represented collective bargaining unit and specific terms and conditions of employment may be subject to a future collective bargaining agreement between Repair the World and the Repair the World Workers’ union.