Senior Program Manager, Energy Sustainability Programs

JOB TITLE: Senior Program Manager, Energy Sustainability Programs

DEPARTMENT: Program Delivery

REPORTS TO: Deputy Director, Energy Sustainability Programs

FLSA: Exempt

SALARY: $83,000 - $93,000

​Through its work, the Center supports and expands homeownership across New York by developing programs focusing on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center and its partners have helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.

Position Summary

Reporting to the Deputy Director of Energy Sustainability Program Delivery, the Senior Program Manager manages the delivery of homeowner services for the NYSERDA Clean Energy Hub in Brooklyn and the Bronx, and other related energy efficiency programs for the Center.

The Senior Program Manager will work in collaboration with the Deputy Director, Energy Sustainability Program Delivery, colleagues from across Center teams, and with program partner organizations to ensure that the priorities for the Clean Energy Hub are managed and achieved, including program reporting, leading internal and external meetings, troubleshooting programmatic issues, escalating individual applicant challenges, and seeking, designing, and developing program efficiencies.

The Senior Program Manager is a highly organized team manager who excels at managing collaborative initiatives with external partners and will be an integral part of ensuring the Clean Energy Hub meets quarterly targets by delivering high-quality services and outcomes to New Yorkers. The Senior Program Manager will represent the Center in internal and external meetings and at events as needed.

This is a full-time, exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Essential Functions include but are not limited to:

• Manage a program team focused on connecting homeowners to energy resources and wrap-around services through the Clean Energy Hub and other related programs as needed;
• Maintain knowledge of clean energy opportunities and wrap-around services available to homeowners;
• Support overall project management of the Clean Energy Hub, including analysis of program budget, resource spending, and allocation of needs
• Manage internal team and subcontractors to ensure quarterly targets are met, including preparing and leading regular check-in meetings, soliciting feedback, and collaboratively addressing program partner concerns; empowers staff to creatively participate in program developed and increased efficiencies; encourages positive team dynamics through regular cross-team learning opportunities
• In coordination with Clean Energy Hub partners and Program Delivery staff, manage program documentation, including updates to the program standard operating procedures, external documentation, and issues tracking;
• In coordination with Program Delivery team staff, multiple Center departments, and outside subcontracted organizations, ensure Clean Energy Hub data integrity in Salesforce and other data tracking systems. Develop and maintain systems for data analysis and impact tracking
• Manage individual case escalations, including coordination with applicants, and internal, and external program staff;
• Troubleshoot and lead in proposing solutions to programmatic issues, including data systems, program processes, operations, and policies;
• Liaise with program funders and leaders of Energy Hubs statewide through active participation in regular meetings, webinars and regular working groups; regular monitoring and participation within Team’s communication platform; preparing memorandum and other communications to report on progress against targets, issues, and proposed resolutions;
• Work obligations may on occasion necessitate evening or weekend hours.
• Other duties as reasonably required by Center needs.

Skills & Qualifications

• Bachelor's degree or at least 3 years of relevant experience in a mission-driven organization
• 1 year of managerial responsibilities at a non-profit organization or a postgraduate degree in a related field such as Public Administration, Public Policy, or Urban Planning
• Experience in affordable housing, energy technologies, climate policies, and initiatives, climate effects on health, and/or related subjects.
• Proven ability to deliver complex programs
• Highly organized, results-driven manager
• Highly skilled at synthesizing progress, successes, and challenges, as well as recommending approaches and solutions
• Strong personal accountability for the team’s successes and failures
• Collaborative partnering with stakeholders inside and outside the organization
• Passionate about promoting affordable homeownership and an equitable and sustainable New York
• Deep understanding of and commitment to ensuring diversity, equity, and inclusion
• Strong oral and written communication skills
• Fluency with Microsoft Office (Word, Excel, PowerPoint); knowledge of Salesforce or other CRM
• Demonstrate ownership by showing initiative, acting conscientiously, and driving team results.
• Demonstrate a growth mindset through resilience, engaging in expansive thinking, and showing curiosity
• Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy

​Values

• Demonstrate Ownership by showing initiative, active problem solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments
• Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
• Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence

Essential Mental and Physical Functions:

Must be able to communicate effectively in English and understand spoken instructions.

• Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardware/software.
• Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screens

We offer a highly competitive benefits package

English preferred