Gift Processing Associate

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.

The high level:

Reading Partners seeks a highly organized and detail-oriented Gift Processing Associate to provide administrative support in processing Reading Partners' monetary and in-kind donations and pledges by preparing donor receipts, updating our Salesforce database, and submitting donation information to the Accounting department. The Gift Processing Associate will work under the supervision of the National Development Operations Director. This position is part-time, and the Gift Processing Associate will work up to 25 hours per week.

This position is remote, and hires (upon start date) should reside within states where Reading Partners operates, which include: California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, and Virginia.

What you’ll do:

Development Operations

• Ensure timely and accurate data entry of gifts within 2 business days of receipt, and submit tax receipt letters to donors within 2 business days of data entry
• Provide high-quality customer service to our stakeholders, donors, and regional development staff by responding to emails and calls within 2 business days of receipt.
• Support the Development Operations Director in training regional staff on gift processing procedures
• Support regional staff as needed in providing timely and accurate data entry and tax receipts for event gifts
• Regularly communicate and share via email and/or report ‘gifts in/processed’ out to the broader network
• Ensure all gifts that come in are accurately logged in Salesforce and are compliant with financial accounting standards
• Regularly audit gifts entered throughout the Reading Partners network to ensure the highest degree of accuracy
• Ensure audit compliance by maintaining electronic files of all paperwork related to gifts and updating files on a daily or weekly basis.
• Work with the Development Operations Director to improve upon existing systems and processes
• Monitor the donation email inbox to field customer service requests from donors
• Support all fundraising efforts through proper Classy and Salesforce procedures
• Support the National Development department with other duties as needed.
• Support special projects, including department trainings, development network office hours, and other collaborative projects as needed
• As needed, improve upon current gift processing systems, including:
  • Maintaining a network-wide gift processing manual with up-to-date information

How you’ll do it:

Organized and detail-oriented: Be familiar with and able to execute a variety of data and donation management processes, including:

• Entering into Salesforce the donations received at the Oakland headquarters and various regional offices
• Pulling and entering donation information into Salesforce from electronic funds transfers
• Ensuring donors receive accurate confirmation of their gifts, primarily through sending tax receipts and acknowledgment letters
• Cleaning up donations received through Reading Partners’ online giving platform, Classy
• Confirming matching gift information in online giving platforms
• Providing the Finance and Accounting department with accurate breakdowns of revenue from all revenue streams

Critical Thinking: Serve as a primary point of contact for internal gift processing troubleshooting for development and accounting departments, including:

• Resolving issues such as undesignated gifts, bounced payments, and electronic funds transfers.
• Answering questions from development and accounting staff and serving as a content expert on gift processing for the Reading Partners network.

About you!

You’ll be successful in this role if you:

• 1+ years of experience in development operations or nonprofit operations work
• Possess strong attention to detail, always meet deadlines, and can manage multiple, simultaneous projects
• Are self-directed, proactive, and resourceful
• Have experience working with Salesforce or a similar CRM database
• Demonstrate a commitment to fostering an inclusive and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Bonus Points if you:

• Are an AmeriCorps, Peace Corps, or other national service alum/alumna

What we offer:

Reading Partners’ compensation model is designed to attract, motivate, engage, and retain top talent to propel our mission forward. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer; therefore, we do not engage in salary negotiations.

• This is a part-time, non-exempt, and hourly position up to 25 hours per week. Pay for this position is $27.65 - $32.53 per hour and is contingent upon geographic location.
• We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us. As such, we provide ongoing professional development opportunities.

The other things you need to know:

• This role is remote-based. Hires (upon start date) should reside within states where Reading Partners operates, which include: California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, and Virginia.
• Travel: This position may also involve occasional travel for a team retreat or convening.

What’s Next?

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role.
• Resume

At Reading Partners, we respect and honor the diversity in our workforce, and we are an Equal Opportunity Employer.

What we offer:

Reading Partners’ compensation model is designed to attract, motivate, engage, and retain top talent to propel our mission forward. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer; therefore, we do not engage in salary negotiations.

• This is a part-time, non-exempt, and hourly position up to 25 hours per week. Pay for this position is $27.65 - $32.53 per hour and is contingent upon geographic location.
• We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us. As such, we provide ongoing professional development opportunities.

The other things you need to know:

• This role is remote-based. Hires (upon start date) should reside within states where Reading Partners operates, which include: California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, and Virginia.
• Travel: This position may also involve occasional travel for a team retreat or convening.