Manager, Employee Communications (2 Year Fixed Term)

Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.

Job Summary

The IDEA, People and Culture Department oversees the People and Culture (human resources) and IDEA (inclusion, diversity, equity, and accessibility) functions within Amnesty International USA, ensuring excellence and organizational transformation.

The Employee Communications Manager (2 Year Fixed Term) will play a critical role in keeping AIUSA staff informed, engaged, and aligned, in support of an organizational culture of inclusion, transparency, collaboration, and shared purpose. This position will be responsible for co-developing and implementing AIUSA’s overall employee communications strategy.

This position handles confidential and sensitive matters and is not covered under the collective bargaining agreement.

Essential Responsibilities

Strategic Communications and Content Creation

In partnership with the Chief IDEA/People & Culture Officer:

• Develop and implement AIUSA’s employee communication strategy in support of an inclusive working environment and employee engagement, ensuring AIUSA’s mission, values, initiatives, and information are communicated in a regular and effective way through the appropriate internal channels
• Develop and manage AIUSA’s internal crisis communications strategy
• Draft employee engagement and internal crisis communicationsrelated talking points, presentations, and FAQs for senior leadership
• .

In support of the department’s initiatives:

• Lead the development and implementation of multi-format content e.g. slide decks, FAQs, emails, videos, blogs, intranet posts, etc., for AIUSA’s internal communications channels
• Ensure all department collateral, e.g. benefits summaries, manager reference guides, employee handbook, meet AIUSA’s accessibility and branding guidelines
• Drive engagement strategies for department initiatives, e.g. policy updates, learning and development initiatives, IDEA initiatives for members, etc. through meaningful and segmented communication
• Develop and maintain strategic communications calendar
• Regularly evaluate the efficacy of the internal channels, making continuous recommendations and improvements as needed
• Gather and analyze formal and informal employee feedback related to engagement, e.g. employee engagement surveys, exit interviews, and adjust employee communications strategies and tactics accordingly
• Manage the People and Culture and IDEA units’ respective SharePoint sites; identify and optimize priorities and the needs for employee engagement-related content and information sharing for the sites
• Other relevant duties as assigned

Cross-Departmental Collaboration and Support

• In partnership with the Marketing & Communications unit and the Chief IDEA, People & Culture Officer, develop complementary employee communications for key external announcements
• In partnership with the Movement Building & Member Engagement department, ensure alignment between key staff and member-facing communications that have an organizational-wide impact
• In partnership with the Operations department, collaborate as needed on broader internal communications efforts, e.g. all-staff meetings, monthly staff newsletters

Qualifications and Experience

Knowledge, Skills, Abilities

• Demonstrated expertise in developing and executing multi-channel communication strategies for diverse, segmented audiences
• Excellent storytelling, writing, proofreading, and editing skills
• Skilled at identifying communication gaps, collaborating with team members on solutions, and providing timely updates to internal teams
• Proven ability to distill content and prepare materials for presentations, emails, Slack, etc.
• Knowledge of communication trends, developments, and best practices in employee retention, morale, recognition, productivity, and incentives
• Proven ability to handle confidential matters with diplomacy, tact, and discretion
• Proven ability to build trust and cross-functional communication while fostering inclusive workplace culture
• Excellent project management skills, including the ability to lead complex, cross-functional initiatives from concept through execution
• Ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both strategy and operations 

Education and Experience

• BA/BS and minimum of 5 years of relevant experience and/or sufficient relevant work experience
• Experience working in the non-profit advocacy environment preferred
• Experience in a strategic communications role a plus
• Proficient in MS Office, including Excel, Word and PowerPoint
• Experience using different communications platforms and project management tools, such as Slack, Asana, Teams, and Outlook

Physical Requirements

• Prolonged periods of sitting and/or standing at a desk and working on a computer

Travel Requirements, Weeknight or Weekend Work

• Domestic travel as needed for AIUSA events

COMPETENCY DEFINITIONS 

The following definitions provide an explanation of our core competency model and outline our general expectations for all roles.

• Accountability Owns actions and outcomes transparently. Follows through on commitments, acknowledges challenges, and acts with integrity. 
• Adaptability Navigates change with flexibility, embracing new opportunities. Adjusts strategies, learns continuously, and supports others through transitions. 
• Collaboration Builds effective teamwork by 
• leveraging diverse strengths and fostering trust. Develops relationships internally and externally, as required, to achieve shared goals. 
• Communication - Exchanges information clearly and effectively, adapting communication to diverse audiences. Ensures understanding through active, respectful dialogue. 
• Execution 
•  Delivers results by planning, prioritizing, and managing resources to meet goals efficiently. Transforms strategic objectives into practical, measurable actions. 
• Problem-Solving - Creates inclusive solutions by analyzing challenges from multiple perspectives. Applies critical thinking to develop innovative and practical approaches. 

APPLICATION INSTRUCTIONS/ ACCOMMODATIONS

Please visit our AIUSA Careers page and our Frequently-Asked-Questions (FAQ) section for additional information on our hiring process, benefits, and accommodations. If you are experiencing technical difficulties with your application submission, or if you require accommodations during the application process, please email talentacquisition@aiusa.org

AIUSA does not assist employees or applicants with obtaining or maintaining employment authorization or employment-based nonimmigrant status. This includes, but is not limited to, sponsorship, financial assistance, preparation of documentation for an application for a visa or nonimmigrant status, preparation of training plans, or any other form of support required to obtain work authorization. Candidates must already have authorization to work in the United States that does not currently or in the future require AIUSA’s intervention.

Time off

• Vacation: 3 weeks (4 weeks after 2 years)
• Holidays: 12 paid holidays
• Sick Days: 10 days per year
• Personal: 7 days per year
• Summer Fridays: Half Days during the summer

Wellness

• Free access to the Calm App
• Employee Assistance Program
• Incentivized wellness programs

Health benefits

• OAP AND PPO plans
• Vision
• Dental (100% paid by AIUSA)
• Telehealth Services
• Fertility Benefits Management (medical treatment, medications, and support)
• Employer Funded Mental Health Reimbursement Plan ($1,800 per year)
• Healthcare Flexible Spending Account