Operations Director

Oakland Lacrosse Club is hiring an Operations Director to build, strengthen, and manage the organizational systems that support a rapidly growing program and staff team. Reporting to the Founder and Executive Director, the Operations Director is a key member of the Leadership Team and is responsible for designing, implementing, and continuously improving the administrative, financial, HR, and operational systems that ensure OLC can scale its impact sustainably and effectively.

The Operations Director will partner closely with the Executive Director, Development Director, and Program Director to align operations with organizational priorities and annual OKRs; support 40+ permanent staff and part-time coaches; steward strong compliance and risk management practices; and ensure that the organization has the tools, processes, infrastructure, and administrative backbone needed to scale the organization to serve over 500 youth in the next five years.

The leader we are seeking excels at identifying challenges and opportunities early, solving them creatively, and fostering accountability and forward momentum across organizational priorities. The successful candidate brings strong systems thinking, operational excellence, and project management, all grounded in a commitment to youth development and equity.

Major Responsibilities: Organizational Leadership, Financial Leadership, Human Resources Leadership, and Program Data, Evaluation and Reporting

• Serve as a core member of OLC’s Leadership Team, contributing to organizational vision, strategy, and goal-setting, and partnering with the Executive Director, Development Director, and Program Director to ensure operational alignment across the organization.
• Lead organizational strategy and systems as part of the Leadership Team, ensuring operational, programmatic, and financial systems align with the strategic plan.
• Drive an organizational culture of continuous improvement, fostering reflection, iteration, and learning across teams to strengthen systems, practices, and outcomes.
• Co-create and manage the annual budget with the Executive Director, facilitating effective cross-departmental planning and aligning financial resources with organizational priorities.
• Maintain OLC’s financial architecture, including the chart of accounts and functional expense allocations, ensuring consistent coding and alignment across budget systems, accounting tools, bill.com, and QuickBooks.
• Create and manage all hiring and onboarding processes for program staff and contractors, including developing job descriptions and contracts; overseeing recruitment and multi-phase interview processes; maintaining hiring dashboards; and ensuring all new hires complete required background checks, certifications, eligibility requirements to work with youth, and mandatory trainings accurately and on time.
• Manage HR risk and compliance, advising supervisors on policy adherence, ensuring timely and accurate timesheet approval, and supporting consistent, equitable workforce practices across teams.
• Lead all organizational data systems and processes, including creating surveys, spaces for data collection, data verification processes, Theory of Change coding, integrating into UpMetrics dashboards, and the operationalization of OLC’s participant membership model.
• Oversee grant reporting and compliance, maintaining accurate data and financial tracking with Development and other internal stakeholders, and liaising with funders, city departments, and contractors to ensure all deliverables are met.

Qualifications & Skillsets of the Ideal Candidate: Below are qualities and experiences we think will help a candidate be successful in this role. Please think of these as guidance, not requirements, and apply if you’re excited about the possibility of what we can achieve together.

• 5-7 years of experience in operations, finance, HR, or systems management, ideally in a nonprofit or youth development setting.
• Demonstrated success managing budgets of $1M+ and working collaboratively with finance and HR partners or consultants.
• Strong data management, survey design, and analysis skills; experience using data for program evaluation and organizational learning.
• Proven experience overseeing HR systems and onboarding processes, including compliance tracking.
• Exceptional project management and organizational skills; ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication, with strong attention to detail.
• Commitment to equity, community values, and youth empowerment through sports.

Comprehensive benefit package with healthcare, dental, vision, 401k, and flexible PTO