Development Operations Director

Development Operations Director supports The Inn’s mission by overseeing the systems, data, and processes that strengthen fundraising. This position ensures accurate donor information, clear documentation of fundraising activity, and reporting that helps staff plan outreach, engage supporters, and monitor progress. The position works closely with fundraisers and Finance to maintain consistent practices across annual giving, major gifts, corporate and foundation support, and the capital campaign.

The position also oversees the donor database and gift processing operations, manages relationships with key third-party vendors, and recommends improvements that increase accuracy, efficiency, and the overall effectiveness of the Development team.

Key Responsibilities:

Operations

• Manage the donor database and related tools, ensuring data quality, documentation, training, and ongoing improvements.
• Build and refine processes for gift entry, acknowledgments, donor agreements, moves management, prospect research, and stewardship tracking.
• Organize and maintain opportunity records in Salesforce, including proposals, pledges, gifts, sponsorships, and required deliverables.
• Coordinate with fundraisers to ensure timely updates and accurate reflection of donor activity.
• Collaborate with the Chief Philanthropy and Communications Officer to support the annual fundraising budget, including planning for development operations, database tools, and related expenses.
• Support fundraising planning by maintaining accurate projections of revenue and proposal activity.
• Partner with Finance on monthly reconciliation and revenue reporting.
• Ensure responsible handling of donor information and maintain strong vendor relationships.

Analytics

• Produce clear reports and dashboards on fundraising progress, activity, and upcoming deadlines.
• Prepare regular revenue forecasts to help guide goals, planning, and overall fundraising strategy.
• Analyze donor and prospect information to support outreach and help staff identify new opportunities.
• Use available tools, including AI-supported platforms, to strengthen prospect identification.
• Support fundraisers with insights for planning, goal-setting, and portfolio reviews.

Personnel Management

• Supervise and support the Development Database Specialist.

Qualifications:

Education:

Bachelor’s degree required.

Experience:

Ten years in advanced fundraising prospect research/management, database analytics and fundraising operations are required. Minimum of 2 years supervisory experience required.

Skills/Traits:

Ability to apply knowledge of donor CRM systems (Salesforce) is required. Proficiency in transforming, translating, and delivering database information clearly to end-users is required. Ability to review, analyze, and manipulate data for solicitation purposes. Advanced data entry creation and maintenance skills are preferred. Proficient application of privacy laws, ethical standards, and protocols in dealing with highly sensitive information with a high degree of judgment and discretion is required.

Highly detail oriented with the ability to manage multiple tasks, set priorities, and meet deadlines

Schedule:

Official schedule is Monday through Friday, general business hours; schedule can be a mix of remote and onsite workdays with at least 2 days spent in the office each week. Must be willing to participate in evening and weekend fundraising and public relations activities

Compensation and Benefits:

Hiring Salary Range: $108-113K

The Children’s Inn offers a collegial work environment with exciting opportunities for professional growth, and generous benefits, including 19.5 days’ vacation leave during years 0-5 and 26 days for years 6 or more, 13 days per year of sick and safe leave, 16 hour of mental health leave each July 1st (prorated during first year of employment), 16 hours of personal leave each year (prorated during first year of employment), holiday leave, 6 weeks (paid) parental leave (after 1 year of work) and 32 hours of employee volunteer leave per fiscal year. Day 1 benefits include health, dental, and vision benefits. The Children’s Inn offers a 401(k) plan with up to 10% employer contribution and match available. Hybrid telework arrangements available based on the role and needs of the organization.

The Children’s Inn offers a collegial work environment with exciting opportunities for professional growth, and generous benefits, including 19.5 days’ vacation leave during years 0-5 and 26 days for years 6 or more, 13 days per year of sick and safe leave, 16 hour of mental health leave each July 1st (prorated during first year of employment), 16 hours of personal leave each year (prorated during first year of employment), holiday leave, 6 weeks (paid) parental leave (after 1 year of work) and 32 hours of employee volunteer leave per fiscal year. Day 1 benefits include health, dental, and vision benefits. The Children’s Inn offers a 401(k) plan with up to 10% employer contribution and match available. Hybrid telework arrangements available based on the role and needs of the organization