Senior Manager, Operations

Title: Senior Manager, Operations

Department: Operations

Reports To: Chief Operating Officer

FLSA Status: Exempt

Union Status: Non-Union

Employment Type: Full Time

Location: Remote with travel to the Boston Office 1-3 times per month, some travel within the U.S. as needed

Position Summary

The Senior Manager, Operations, is responsible for the day-to-day operations of the organization. This position supports organizational change and includes the review, design, implementation, and monitoring of the organization’s infrastructure and cross-cutting processes to support CC today and in the future.

Key Responsibilities

• Support organizational change and strategic planning initiatives in partnership with CEO and COO
• Support COO in coordinating without side counsel to reduce legal and financial risk and ensure full compliance with labor and employment laws and IRS regulations
• Oversee the administration and day-to-day operations of the organization’s physical office space
• Direct day-to-day organizational operations, ensuring effective systems, policies, and workflows that support programmatic impact and staff experience.
• Lead and continuously improve the organization’s contracting and procurement processes for external consultants and vendors, ensuring clear scopes of work, compliance with funding requirements, cost-effectiveness, and timely execution.
• Facilitate cross-functional collaboration and communication across teams, strengthening alignment between departments and supporting transparent decision-making processes

Required Qualifications

• 5 to 7 years of leadership experience in operations, nonprofit management or a related field
• Project management experience, including cross-functional collaboration and delivering projects on time and within budget
• Demonstrated experience leading organizational operations in a complex environment, including policy development, compliance oversight, and systems implementation
• Proficiency in operations management, including process improvement, workflow optimization, and cross-functional coordination
• Experience creating and successful implementation of policies and systems to improve team/project functioning
• Experience managing external vendors and consultants, including contracting, procurement processes, and scope oversight
• Strong knowledge of nonprofit governance, labor and employment laws, IRS regulations, and federal and state compliance requirements
• Experience working in a unionized environment
• Bachelor’s degree

Preferred Qualifications

• Advanced degree (e.g., MPA, MBA, MSW, JD, or related field)
• Project Management Professional (PMP) certification

Core Competencies

• Exceptional organization, written and oral communication skills
• Ability to oversee multiple tasks with high attention to detail
• Handles sensitive personnel, legal, and organizational matters with integrity, confidentiality, and steady judgment
• Ability to serve as a trusted thought partner to senior leadership, providing candid counsel, data-informed recommendations, and implementation leadership

Supervisory Responsibilities

The Senior Operations Manager supervises the Operations Associate.

Work Environment & Physical Requirements

This is a remote, office-based position performed from a home or remote workspace using standard office equipment and technology. Periodic travel to the Boston Office will be required. The role involves extended periods of sitting, regular computer use, and virtual communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Employment Opportunity Statement

Community Catalyst is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description is not intended to be an exhaustive list of duties. Responsibilities may change based on organizational needs, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The salary range for this position is $80,000-$120,000 based on a full-time schedule. Placement within the range is determined by role scope, relevant experience, skills, geographic considerations, and internal equity. Compensation is reviewed and approved in accordance with Community Catalyst’s compensation framework and organizational policies.

This position is eligible for Community Catalyst’s employee benefits program, subject to plan terms and eligibility requirements. Benefits may include medical, dental, and vision coverage; life and disability insurance; flexible spending accounts; retirement savings; paid time off and holidays; paid family and medical leave; wellness benefits; and other programs as outlined in the Employee Benefits Guide. Benefits offerings and eligibility may vary based on employment status, role classification, location, and collective bargaining agreements, where applicable. Benefits are governed by plan documents and may be modified from time to time.