Managing Director, Human Services

WHO WE'RE LOOKING FOR

In partnership with the Vice President, Health & Human Services, the Managing Director, Human Services will drive the strategic vision and execution of all Human Services initiatives for MusiCares. You will oversee and elevate all program delivery, build and strengthen key partnerships, and expand the reach of critical resources across private, public, and corporate sectors. You are an accomplished leader who can mobilize teams, cultivate strategic alliances, and advance initiatives that directly enhance the health and well-being of the music community.

WHAT YOU'LL DO

• Develop and oversee Human service program delivery, including temporary financial assistance for basic living needs, disaster relief efforts, financial health offerings and development of educational programming.
• Supervise and lead Human services team to ensure effective and efficient service delivery to clients with a particular emphasis on underserved/diverse populations.
• Partner with the Vice President to establish and advance the overall vision and strategy of Human Services program delivery.
• Evaluate and examine ROI of current Human Services programs to determine impact and viability.
• Assure grant/contract compliance and program deliverables are met.
• Partner with the Vice President to create and execute vision-driven services with quantifiable year-over-year positive results.
• Contribute to the development and implementation of the organization's strategic vision and plan.
• Enhance and expand the database of Human Services resources, providers, and treatment options, building partnerships and relationships at the state, local, and national levels and serve as the department advocate.
• Negotiate reduced rates and quality services for MusiCares’ clients, preserving charitable dollars whenever possible while tracking departmental annual cost savings.
• Prioritize data management to uncover new opportunities and ensure all activities are measurable for efficiency and maximized results.
• Compile, track, and analyze statistical departmental data, developing proposals and subsequent departmental reporting for the board of directors, grant writing, and internal and external partners.
• Manage weekly and monthly internal programs, budget reports, and dashboard metrics.
• Collaborate with Recording Academy staff and Chapter offices to promote preventive services, encourage membership participation, and expand networks.
• Partner with the Vice President to select, assign, direct, and evaluate the performance of team members, overseeing development and training opportunities for the team.
• Represent MusiCares at events, including industry conferences and community/regional on-site organization activations.

SKILLS & EXPERIENCE

• Master’s degree in social services or related field.
• 10+ years of experience in human services, social services, and/or addiction field, working with underserved populations.
• Strong working knowledge of public benefits and non-public human service programs.
• Knowledge of database products with the ability to lead a team by example as it relates to data optimization.
• A passion for MusiCares’ mission with a proven service mindset and entrepreneurial spirit.
• Demonstrated ability to lead, inspire, and motivate direct reports and colleagues to achieve superior results.
• High emotional intelligence with the ability to interact with a variety of different constituents.
• Excellent communication and strategic thinking skills.