Business Support Coordinator

Job Title: Business Support Coordinator

Full-Time | 37.5 hours/week | On-site | Germantown United CDC (Philadelphia, PA)

www.germantowncdc.org

Position Summary

The Business Support Coordinator plays a frontline role in supporting small businesses and entrepreneurs across Germantown’s commercial corridors. Supporting the Business Development Manager, this position delivers direct one-on-one business assistance, conducts proactive corridor outreach, and maintains accurate data and reporting systems.

This position is contract funded by the City of Philadelphia’s Department of Commerce and is ideal for someone who enjoys working both in-office and in the field, building trusted relationships with business owners, and balancing hands-on advising with structured reporting and contract compliance.

Key Responsibilities

Direct Business Advising, Outreach & Resource Navigation

• Provide one-on-one technical assistance to microenterprise owners, including support related to:
  • Financial readiness and capital access
  • Business planning and stabilization
  • Licensing, permitting, and regulatory navigation
• Serve as a consistent point of contact for corridor businesses seeking guidance on City programs and resources.
• Conduct door-to-door outreach to ensure all businesses in the target area are visited and documented annually.
• Assist business owners with applications for City-funded programs, including the Storefront Improvement Program, In-Store Forgivable Loan Program, the Business Security Camera Program, and more.
• Coordinate with the Business Development Manager on business attraction, relocation, retention, and expansion efforts, including property research, site visits, and preparation of materials.

Case Management & Reporting

• Maintain accurate business case files documenting outreach, assistance provided, referrals made, and outcomes achieved.
• Collect and update data on:
  • Active businesses and microenterprises
  • Vacant commercial properties and for-sale/for-lease availability
  • Business openings and closures
• Distribute surveys, newsletters, and program information to corridor businesses.
• Contribute to quarterly reports submitted to the Philadelphia Department of Commerce, ensuring timely, complete, and compliant documentation.
• Use Google Drive and Monday.com systems to track required contract metrics and deliverables
• Communicate emerging business trends and corridor needs to inform GU strategy and advocacy.

Collaboration & Corridor Support

• Support the Business Development Manager and work closely to align outreach, advising, and reporting activities.
• Support quarterly business meetings, stakeholder convenings, and engagement with City agencies and partners.
• Assist with coordination related to corridor safety, lighting, storefront improvements, and other physical environment initiatives tied to contract deliverables.

Metrics for Success (Year One)

• All businesses in the targeted corridors are visited and documented in the database
• At least 30 businesses receive substantive technical assistance aligned with contract requirements, with complete case notes.
• Required quarterly reports are submitted on time, accurately, and compliant with City standards.
• Business surveys, vacancy tracking, and outreach data are maintained in an organized and auditable format.
• At least 10 storefronts are supported toward improvement or security upgrades in coordination with the Business Development Manager.
• Strong working relationships are established with business owners, city staff, and partner organizations.

Qualifications

• Experience providing business services, small business support, case management, or business operations assistance.
• Comfort working in the field and conducting door-to-door outreach with diverse business owners.
• Strong organizational skills and attention to detail, especially related to documentation and reporting.
• Ability to build trust with community members and demonstrate cultural humility.
• Familiarity with Germantown (ZIP codes 19144/19138) strongly preferred.
• Bachelor’s Degree or equivalent professional/lived experience in business, finance, community development, or a related field.
• Knowledge of Philadelphia’s small business ecosystem, permitting processes, or financing programs is a plus.
• Access to a vehicle preferred, though not required.

Compensation & Work Environment

• Salary: $45,000/year.
• Schedule: Full-time 37.5-hour workweek. Office hours are Monday to Friday, 9 AM to 5 PM. Schedule requires some flexibility for occasional evening and weekend meetings/activities.
• Benefits: Fully paid medical, dental, and vision insurance.
• Paid time off: 4 weeks of PTO (accrual basis), Holidays including the week off between Christmas Day and New Year’s Day.
• Work environment and location: This is an on-site position, working out of Germantown United CDC’s office at 5320 Germantown Ave, Philadelphia, PA 19144 (corner of W Penn St). A small, dedicated team carries out GU’s day-to-day operations. There will also be fieldwork throughout Germantown (19138/19144)

To apply: Email your resume and cover letter to outreach@germantownunitedcdc.org

Subject: Business Support Coordinator 2026

Benefits: Fully paid medical, dental, and vision insurance.

Paid time off: 4 weeks of PTO (accrual basis), Holidays including the week off between Christmas Day and New Year’s Day.