Healthcare Specialist

Position: Healthcare Specialist, Queens-Manhattan Community Program

Department: Community Programs

Location (s): Manhattan, with frequent travel throughout NYC

Reports To: Program Manager

Classification: Full Time – Non-Exempt

Work Model: Hybrid

Compensation: $34.07/hr

# of positions: 1

Who We Are Established by Black and Latina activists in 1984, the Violence Intervention Program (VIP) is NYC’s only culturally specific organization with a mission to address domestic and sexual violence within Latinx communities. We provide intensive support and services to 3500+ survivors and children every year and reach 10,000+ community members through community events and preventive education workshops. We are dedicated to developing innovative programs that meet the complex needs of our diverse community and that align with our organizational values.

What We Offer As an organization led by and for people of color and survivors of violence, we are deeply committed to our team’s wellness. We seek to create a supportive environment by offering: unlimited PTO; flexible schedules; a hybrid workplace policy; health benefits coverage up to 90% for staff and their families; 403(b) retirement plans; a staff wellness committee; time to play and laugh together, and much more. We are constantly improving and encourage team members' input to help us shape an affirming and uplifting workplace.

A Great Fit The ideal candidate is passionate about health justice, experienced in healthcare navigation and advocacy, and working with Spanish-speaking communities. The ideal candidate will serve as a critical bridge between the healthcare system and low-income, immigrant Latina survivors who are often isolated due to fear of immigration enforcement, lack of insurance, or language barriers. The ideal candidate demonstrates compassion and sensitivity, provides trauma-informed care, and is excited to work both independently and collaboratively as a strong team player.

The Role of Direct Client Services & Advocacy

• Conduct initial health needs assessments on all assigned clients and their children to identify immediate health risks (urgent/chronic) and barriers to care (insurance/ID).
• Provide intensive healthcare case management services to Latina mothers based on the participant’s needs and service plan.
• Provide personal support and accompaniment to families, including translation and physical support for medical appointments, screenings (e.g., mammograms), and urgent care visits, to ensure safety and proper treatment.

System Navigation & Partnership Building

• Advocate with healthcare providers regarding billing disputes, applications to free or low-cost health care programs, and care management to prevent medical debt and ensure fair treatment.
• Develop partnerships with hospitals, community clinics, and other healthcare providers that can provide low-cost/free healthcare to both documented and undocumented folks.
• Provide direct referrals to clinics, hospitals, and other healthcare centers to low-income Latina immigrants and their children annually.
• Stay abreast of changes in the NYC healthcare landscape, including Medicaid eligibility, sliding-scale resources, and rights regarding medical care for undocumented individuals.

Education & Training

• Facilitate bilingual workshops (in-person and online) annually to educate community members on preventive care, navigating the healthcare system, and health rights.
• Train frontline staff to navigate the healthcare system to better support clients.
• Attend and participate in regularly scheduled agency and program meetings, including supervision sessions, trainings, case conferences, and team meetings.

Specific Job Requirements

• BSW or BA (Social Work, Public Health, or Human Services preferred), or equivalent work experience in the relevant field.
• Must be fully Bilingual in English and Spanish – verbal and written.
• At least one year of relevant experience in healthcare coordination, medical case management, or social services.
• Advocacy and/or counseling experience in the area of domestic violence, women and children’s issues, or related field.
• Must be knowledgeable in working with diverse communities, particularly Latine, people of color, and low-income populations, and deliver culturally competent services.
• Strong verbal and written communication and documentation
• Must have the ability to operate office equipment and possess strong internet and software skills, including. Microsoft Office and client database.
• Able and willing to travel frequently within/to all NYC boroughs.

Please visit our website to apply and for more information about the role: https://violenceinterventionprogram.bamboohr.com/careers/

Compensation & Benefits

• Full-time, non-exempt position, working 35 hours per week with annual wages of $62,000/year.
• We cover 85% of the cost of medical, dental and vision coverage for employee and spouse/children/family. Flexible Spending Accounts & Health Savings Accounts available.
• Unlimited PTO, 12 paid holidays, a mid-year and end-of-year office closure.
• Summer Friday schedule (optional)
• Commuter benefits (Mass Transit & Parking)
• 403b retirement plan
• Employee Assistance Program
• Disability & Life Insurance
• Monthly health & wellness activities
• Team appreciation days

Must be fully Bilingual in English and Spanish – verbal and written.