Customer Relations Associate Part-Time

Position Summary

Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees.

Duties and Responsibilities, not limited to the following:

Campus Support

• Perform front desk responsibilities
• Answer phones and provide information to the public regarding Levine
• Maintain essential knowledge of programs and events featured on the Levine website
• Check voicemail and return calls
• Maintain room reservation schedule
• Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed
• Provide administrative support for technology questions
• Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies

Event Management

• Set up, attend, and assist at concerts, student recitals, and special events
• Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams
• Create programs for student recitals
• Assist with campus events and programs on assigned evenings and weekends

Part-Time Work Schedule

• Mondays: 3:00 PM – 9:00 PM
• Fridays: 1:00 PM – 9:00 PM
• Sundays at Silver Spring: 9:00 AM – 1 PM
• Weekends: Extra staffing opportunities available; average of 12+ hours per month

Qualifications

• Pleasant and professional phone manner and demeanor
• Excellent interpersonal and customer service skills
• Previous customer service experience
• Strong computer skills, including Microsoft Word, Excel, Outlook, and database management
• Understanding of office practices with the ability to multitask
• Willingness to work in a team environment

Hourly Rate: $17.95

Applicants for this position should submit a letter of application and resume to:

Maria Williams Senior Director of Human Resources

Levine Music

2801 Upton Street, NW

Washington, DC 20008

hroperations@levinemusic.org

www.levinemusic.org

Levine Music is an Equal Opportunity Employer

Levine Music’s employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices. The posting will remain open until the position is filled.

Medical Insurance

Dental Insurance

Vision Insurance

Transportation subsity