Volunteer and Community Engagement Manager

Job Summary: The Volunteer and Community Engagement Manager is responsible for the successful hands-on management of Manna Food Center’s volunteer program, including recruitment, retention, engagement, and recognition of all volunteers, such as corporate and community groups and individual volunteers. The Volunteer Manager will focus on growing the volunteer program and meeting the identified operational, program, and event needs. The Volunteer Manager will work collaboratively with Manna Food Center staff, including the Development, Community Impact, Logistics, and Operations teams. This position requires the ability for flexible scheduling during the work week, Monday through Friday, in accordance with the activities planned for each day. Occasional availability for weekend activities may be expected.

Key Responsibilities:

• • Supervise and mentor the Volunteer Coordinator, providing guidance, support, and performance feedback.
  • Manage the entire volunteer lifecycle, including recruitment, training, retention, engagement, supervision, and recognition of both individual and group volunteers, while ensuring that the Volunteer Coordinator adheres to established processes.
  • Develop, implement, manage, and evaluate the Manna Food Center Volunteer Program.
  • Initiate and maintain relationships with local organizations, companies, schools, interns, and civic groups that volunteer or would like to volunteer with Manna Food Center

Summary of Essential Job Functions:

• • Meet regularly with Manna Food Center’s managers to determine departmental needs and opportunities for volunteer engagement.
  • Develop strategies for recruiting, retaining, engaging, and placing volunteers to fulfill the operational requirements of Manna Food Center while also addressing volunteer expectations.
  • Conduct tours of the Warehouse for corporate groups interested in engaging in volunteer activities.
  • Develop ideas for increasing corporate volunteer engagement and opportunities, including Community Days of Service, and work collaboratively with the Development Team to leverage corporate volunteer efforts for fundraising opportunities.
  • Represent Manna Food Center and its volunteer needs in all possible venues, including participation in Food Drives, Volunteer Fairs, Day of Service Presentations, and conducting presentations to community/corporate groups.
  • Serve as a liaison to the Development Team to identify and recruit new corporate partners to increase volunteer engagement and enhance the quality and quantity of food drives, with the goal of establishing new collaborative partnerships.
  • Develop and maintain the Volunteer Handbook and ensure the Volunteer Coordinator incorporates it into training resources.
  • Serve as the key point of contact in the development of high-level communication to volunteers, leadership, and other stakeholders.
  • Facilitate high-level volunteer special events through effective interdepartmental communication, strategic planning, volunteer management, and engagement.
  • Plan and organize the Volunteer Appreciation event in collaboration with the Volunteer Coordinator.
  • Perform all other duties as assigned.

Reporting:

• • Establish and monitor key performance indicators to generate accurate monthly reports, utilizing data to enhance the volunteer program and showcase the effectiveness of volunteer contributions.

Minimum Requirements:

• • Bachelor’s Degree and/or 5 years of equivalent combination of education and experience preferred.
  • Strong leadership, teamwork, problem-solving, and time management skills.
  • Ability to think creatively and strategically.
  • Ability to coordinate well and work with all stakeholders.
  • Strong oral and written communication skills.
  • Knowledge of the community, community food systems, evaluation, and program management.
  • Ability to meet deadlines in a timely fashion with attention to detail.
  • Possess excellent interpersonal skills in a diverse environment.
  • Knowledge of Microsoft Office Suite and Volunteer Management software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers, and vendors, and must be able to exchange accurate information in these situations. The employee must occasionally move objects up to 30 pounds.

Environmental Conditions: While training volunteers and at off-site events, the employee will be exposed to a variety of fluctuating environmental conditions, including heat, cold, rain, and snow. The employee must be able to work in these conditions for up to 2 hours at a time.

Our Culture

• • At Manna, our core values are passion and determination, relationships built on respect, resourcefulness, community involvement, and adaptability and ingenuity. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
  • Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
  • Manna relies on problem-solving and solution creation from all levels.
  • Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
  • Our work is strengthened by the voices of people with lived experience of food insecurity.

Racial Equity Statement

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal-opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, political opinion, and national origin. Applicants with lived experience of our service area are encouraged to apply.

Disclaimer

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Manna has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications, and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Manna reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

Manna is an Equal Opportunity Employer.

This position requires the ability for flexible scheduling during the work week, Monday through Friday, in accordance with the activities planned for each day.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits, including:

• Participation in Manna’s comprehensive Health Benefits Plan.
• Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
• Free Short-Term Disability Insurance.
• Generous retirement benefits.
• New parents leave.
• Support for work-related transportation in accordance with Manna’s practices and procedures.

Spanish reading and Writing would be a plus