Volunteer Manager

ABOUT HOT BREAD KITCHEN

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

THE OPPORTUNITY

The Volunteer Manager will be a self-directed, solutions-oriented team player with a hospitality mindset. This role will recruit and engage incoming volunteers, steward volunteer programs, manage small-scale events such as mock interviews, volunteer orientations, and other group activities, and oversee intern recruitment and engagement. The ideal candidate will be deeply collaborative and able to switch between strategic thinking and project management.

This role will be part of a high-performing Development Team responsible for Hot Bread Kitchen’s $10+ million philanthropic revenue. Reporting to the Director of Institutional Partnerships, the ideal candidate will collaborate with many members of the Development Team to ensure that we successfully recruit and steward relationships with our volunteers and corporate partners. The role will also work in particularly close collaboration with Program Managers, to develop engaging volunteer events that provide real benefits and impact for Hot Bread Kitchen’s program members.

KEY RESPONSIBILITIES

Volunteer Program Management (50%)

• Schedule new and continuing volunteer activities, including volunteer orientations, onboarding, and events.
• Collaborate across the organization to assess needs and design volunteer programs that address them.
• Maintain and organize volunteer intake processes, including storing volunteer information in Salesforce.
• Prospect and recruit new volunteers and corporate partners.
• Steward a portfolio of volunteers and corporate engagement leaders through regular touchpoints and newsletters, event invitations, and other relationship-building connections.
• Collect, track, and analyze volunteer data, such as intake information, participation records, and survey responses, and collaborate with the team to design impact measures for the volunteer program.
• Regularly collect internal and external feedback on the volunteer program, and make improvements to address any challenges.
• Recruit for, onboard, and engage with interns at Hot Bread Kitchen, based upon team-based seasonal needs.

Event Logistics (50%)

• Serve as a primary contact and event coordinator for volunteer groups and individual volunteers before, during, and after events.
• Manage planning and day-of logistics for volunteer events and lead events.
• Write event outlines, run of shows, schedules, scripts, and event stewardship plans.
• Manage promotion of public events with the Brand Team, including invitations, ticketing, and social media.
• Create and maintain a comprehensive annual volunteer events calendar for the organization in Asana, with associated production schedules.

REQUIRED COMPETENCIES:

• Strategic Thinking: Ability to develop long-term strategies aligned with the organization’s goals.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and high-quality execution.
• Communication: Excellent verbal and written communication skills for articulating ideas and collaborating with teams and external stakeholders.
• Relationship-Driven: Responds to stakeholders (staff, members, donors, volunteers), proactively anticipates their needs, and builds a welcoming, long-term relationship between stakeholders and the mission.
• Adaptability: Flexibility to respond to changing conditions and willingness to jump into new projects and support the team where needed.
• Collaboration: Works with others to achieve common goals. Connects with people from many different backgrounds. Welcomes viewpoints that differ from your own, and manages discomfort when people express themselves in ways that aren’t familiar to you.

QUALIFICATIONS:

• Passion and commitment to Hot Bread Kitchen’s mission and core programs.
• Must have 2 years of project management experience: first-hand involvement in initiating, planning, executing, and monitoring projects and events.
• Demonstrable interest in donor, volunteer, and community engagement.
• Experience working in multicultural community settings.
• Ability to listen, take direction, and work collaboratively in a team environment.
• Experience in public speaking and facilitating group projects safely and productively.
• Ability to respond quickly in a fast-paced, evolving environment.
• Proficiency in Google Workspace Suite, and ideally Salesforce. We also use Asana and Slack for our day-to-day work.
• Excellent organizational skills with diligent follow-through.
• Exceptional written, communication, and presentation skills.

OUR VALUES

We are driven by a shared commitment to support our members, teammates, and partners. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

LOCATION AND HOURS

This is a hybrid position, with flexibility to work remotely. Regular in-person attendance is required at least two days a week. Our facility is located in Chelsea Market, 75 Ninth Avenue, in Manhattan. Attendance at events at partner sites across New York City is also required.

COMPENSATION

This is a full-time position with a salary range between $72,000 - $76,000 commensurate with experience. Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers).

Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers).