Field Supervisor, AWP

Position: Field Supervisor, AWP

Location: Bluefield, WV (Regular onsite work required) (all candidates should be based in the United States)

Employment Type: Full-time, Hourly, Nonexempt (For this position full-time is considered 38 hours per week.)

Compensation Range: $31.25/hour - $35.50/hour DOE

Level: Coordinator II

Reports To: Director, Appalachia Water Project

Manages: None

Supervises: Water & Sanitation Technicians

Supported By: Project coordinator’s, Project Assistant, Program team, Operations team

Education/Experience Preferences: High School Diploma or GED required; Diploma/Certification in plumbing (i.e. Journeyman or Master Plumber) required; Bachelor’s degree preferred

Start Date: ASAP, open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for a collaborative, organized, analytical, detail-oriented person to join our growing Appalachia Water Project team as the Field Supervisor. Reporting to the Director, Appalachia Water Project, the Field Supervisor works closely with the Director to help ensure overall project priorities are on track as they align with the organization’s Work Plan. The Field Supervisor must be adept at assessing daily/weekly tasks and adjusting as it applies to the needs of the project. Our Field Supervisors work closely with Water & Sanitation Technicians (W&S Technicians), as well as regularly interact with community members, donors, press, and departments and team members across the organization. You will be the liaison between team members and the Director, therefore, you should be comfortable supervising, as well reporting out and following the lead of management. As such, we are looking for someone with proven experience supervising people, creating schedules, and delegating tasks, who also has experience regularly, and successfully, liaising between internal and external stakeholders, while balancing the immediate needs of the project.

Key Responsibilities

This is what you’ll do once you join the team:

• Create work schedules for, and monitor attendance of, W&S Technicians
• Allocate daily tasks, and site work of W&S Technicians according to project priorities and plans
• Support Director in overall planning as it aligns to short-term project priorities and goals
• Delegate individual responsibilities and projects to W&S Technicians
• Supervise and train new and current W&S Technicians as needed
• Ensure manpower and resources are adequate to complete daily and short-term projects, and to meet safety need and ensure best practices
• Oversee and supervise the use of machinery, heavy equipment
• Ensure all safety precautions and quality standards are met, by providing training and guidance as needed in a variety of areas including, but not limited to: safe use of tools, machinery, safety gear, hard hats, and heavy equipment
• Complete assigned health and safety trainings, including, but not limited to: OSHA 30, reasonable suspicion, etc.,) before beginning field work required, and as assigned (including review sessions) throughout employment
• Oversee site installations; traveling from site to site to ensure installations are on track to completion and to support crew with any guidance needed
• Support inventory management of project site parts and tools: regularly monitoring and tracking inventory, proactively ordering supplies before levels are low and submitting receipts and invoices
• Perform routine quality control checks on installations
• Troubleshoot and problem solve minor daily, onsite issues when needed
• When Director is not present, resolve minor conflicts or miscommunications quickly and amicably between crew members; informing Director immediately
• Act as a liaison between between crew and Director
• Act as liaison between DigDeep and community members, answering questions, providing reassurance and clarity as needed
• Support Director in performance management and annual reviews of W&S Technicians
• Regularly report project status to Director
• Assist with ad-hoc projects and support other tasks/duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Leadership: Works both independently and collaboratively, with frequent leadership responsibilities. Requires frequent guidance. Lead projects as they are assigned with moderate supervision. Listens constructively and responds to colleagues' feedback, and integrates recommendations into assignments. Support team member's projects where needed, but defers to manager for support. Seen as a resource to most junior employees. Demonstrates concern for treating people fairly and equitably.
• Strategic Planning: Understands how processes and tasks help achieve their team's general goals. Is able to analyze and comprehend team and organizational goals and proposes new strategies and approaches. Prioritizes work in alignment with teams goals, receives information on how that will impact the organization. Ensures that individual tasks align with team objectives.
• Collaborative Working: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns, helps bridge conversation. Takes initiative to actively participate in, and sometimes lead, team interactions. Always remains respectful in communications and approach where disagreement exists. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular.
• Initiative: Deep questioning of processes; begins to suggest improvements. Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Identifies solutions and makes recommendations before being asked or before the situation requires it. Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations.
• Professional Communication: Professional presence, strong written and verbal communications skills, gaining ability to appropriately represent both oneself and the company in external facing situations, able to adapt and react appropriately to novel circumstances. Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Conducts/Leads discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support understanding, troubleshooting, and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate.
• Judgement & Decision-Making: The ability to tackle a problem by using a logical, systematic, sequential approach, rarely involving supervisor support, often helps others. Is able to analyze problems and implement solutions, often anticipates problems before they occur. Should be able to implement all solutions independently, should only require help on the most complex problems. Effectively navigates uncertainties and incomplete information with a problem-solving mindset to identify appropriate strategies and creatively apply solutions. Can make systemic comparisons between two or more alternatives, noticing discrepancies and using them to inform decision-making.

Skills and Qualifications

We want to hear from you if you have:

• High School Diploma or GED required
• Bachelor’s degree, or equivalent professional experience preferred
• At least 3+ years of applicable professional experience required; experience in construction, plumbing, carpentry, electrician fields or similar trade preferred
• At least 2+ years of applicable professional experience supervising a team preferred
• Diploma/Certification in plumbing (i.e. Journeyman or Master Plumber) required
• Understanding of electrical and plumbing systems required
• Proficiency in MS Office Suite, Google Workspace required
• Experience with Slack, Airtable, Asana, Expensify, Zoom preferred
• Experience with other scheduling and time management software preferred
• Proven experience as construction foreman preferred
• Deep knowledge of construction industry, or other trade preferred
• Exceptional interpersonal and communication skills required
• Proven ability to organize and plan a work schedules for teams
• In-depth knowledge of construction procedures, machinery, heavy equipment, and OSHA/NOSHA guidelines
• Understanding and appreciation of occupational safety and health principles, regularly fostering and contributing to a safe working environment
• High levels of trustworthiness, discretion, and professional demeanor
• Excellent organizational and leadership skills
• Flexible and adaptable, with proven ability to troubleshoot, problem solve, and adjust when necessary, quickly and efficiently
• Good physical condition, with the ability to lift up to 25lbs, and walk up and down stairs
• Ability to work full-time in office, Monday-Thursday, 7:00am-5:00pm
• Willingness to travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations as needed
• Local recruit from McDowell or Mercer County West Virginia (or surrounding area) strongly preferred
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Work iPad
• Monthly cell phone use allowance (position dependent)
• Monthly internet use allowance (position dependent)
• Protective Footwear Reimbursement (position dependent)
• Protective Weather Gear Reimbursement (position dependent)
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match