Data Systems & Impact Manager

Position Type: Full-Time, Term- limited (2 years), Mid-Level

Location: Los Angeles Remote, with periodic/recurring in-person meetings and events. Candidates must reside in Southern California.

ABOUT SOCAL CAN

The Southern California College Attainment Network (SoCal CAN) is an alliance of over 130 organizations dedicated to increasing college access and completion for underrepresented students through collaboration, advocacy, and direct support. Project SOAR, one of SoCal CAN’s signature programs, empowers students and families living in Los Angeles public housing communities to pursue higher education through personalized guidance and resource navigation.

We are deeply committed to advancing education equity and ensuring that low-income, first-generation, and historically underrepresented students have the opportunity to access, persist, and thrive in college.

POSITION OVERVIEW

The Data Systems & Impact Manager will play a critical role in strengthening SoCal CAN and Project SOAR’s ability to collect, manage, and leverage data to improve program effectiveness and communicate impact. This position will lead upgrades to our Salesforce-based case management system, manage and provide tech support for our MemberClicks membership platform, expand automation tools, and support transitions to improved survey and data collection tools. The Manager will also oversee data reporting and visualization, providing thought leadership and problem solving around data collection and impact measurement. This role will be responsible for ensuring that both internal teams and external stakeholders have clear, accurate, and compelling insights into our work.

This is a mid-level, non-supervisory role with both internal-facing and external-facing responsibilities. This role is NOT a Salesforce developer or systems architect position. Instead, it functions as a database and systems administrator focused on improving usability, efficiency, and data quality. The emphasis is on optimizing existing tools, supporting staff through training and documentation, strengthening reporting and dashboards, and translating data into insights for program improvement, funder reporting, and advocacy. The work centers on practical system improvements, thought partnership, and impact interpretation rather than custom code or complex system design. The Data Systems & Impact Manager will be on-boarded and managed by the Deputy Director.

KEY RESPONSIBILITIES

Systems Management & Optimization

• Oversee and enhance Salesforce, including building dashboards, creating and streamlining reports, and leveraging unutilized or underutilized features.
• Manage MemberClicks platform, usability enhancements, create messaging templates, provide user support and oversee annual membership renewal dues campaign
• Address limitations in tracking non-member contacts such as funders, legislators, and partner staff, and identify complementary solutions as needed.
• Expand Zapier automations across all intake and tracking forms to reduce manual data entry and increase efficiency.
• Lead the transition from Google Forms to SurveyMonkey, ensuring consistent, high-quality data collection with improved analytics.
• Identify and implement best options for tracking policy/advocacy and development work.

Data Management & Reporting

• Develop and maintain robust report templates and dashboards for staff, leadership, and funders.
• Compile high-quality program data into summaries, highlights, and impact reports that can be shared internally and externally.
• Create visually compelling graphics and materials that communicate SOAR’s impact to funders, members, policymakers, and community stakeholders.
• Run regular data health checks to ensure data integrity, consistency, and accessibility across systems.
• Provide thought leadership and problem solving around data collection, impact measurement, and reporting.

Capacity Building & Training

• Train and support staff to effectively use Salesforce, MemberClicks, and other tools for their specific roles.
• Develop best practices, workflows, and corresponding documentation for data entry, tracking, and reporting.
• Provide ongoing troubleshooting, technical support, and guidance to ensure smooth system use across the team.

Strategic Impact & Equity Focus

• Ensure that data systems are used to promote equity-centered insights, including disaggregating data to highlight outcomes for underrepresented populations.
• Collaborate with leadership to translate data into advocacy tools and policy recommendations.
• Support strategic planning by identifying trends, gaps, and opportunities revealed through data.

QUALIFICATIONS

• Bachelor’s degree from an accredited college or university.
• Commitment to education equity and an understanding of the Los Angeles nonprofit and education sector.
• Minimum 3 years of experience administering data management and CRM platforms for nonprofit organizations, with demonstrated proficiency in Salesforce.
• Demonstrated experience designing and managing automated workflows using tools such as Zapier or equivalent platforms.
• Strong skills in data analysis, reporting, and visualization (e.g., Salesforce reports, dashboards, Excel, Google Data Studio, or similar).
• Proven ability to create impact reports, program highlights, and graphics for external audiences (funders, policymakers, community stakeholders).
• Excellent training, communication, and interpersonal skills.

PREFERRED QUALIFICATIONS

• Salesforce Certified Administrator strongly preferred, or equivalent demonstrated experience administering and optimizing Salesforce in a nonprofit environment.
• Familiarity with membership management databases (e.g., MemberClicks, Personify) highly preferred.

English fluency, written and spoken.