Vice President of Program Services

As part of the organization’s executive leadership team, the Vice President will contribute to high-level strategic planning, program development, and operational excellence, ensuring sustainable growth and measurable community impact.

The ideal candidate will offer proven leadership experience, a forward-thinking approach to housing access, and a passion for creating equitable, stable housing opportunities for individuals and families across the community.

Responsibilities

Strategic Leadership

• Drive the overall vision and direction of the organization’s housing programs in alignment with the organization’s mission and strategic plan.
• Develop and implement innovative approaches to address housing challenges for women and families, ensuring safe, equitable, and supportive environments.
• Establish a strategic work plan to achieve both short- and long-term goals related to affordable housing, community development, and land-use initiatives.
• Identify and execute creative, data-driven housing solutions that meet emerging community needs.

Program Oversight

• Manage daily operations of affordable housing programs, emergency shelters, and supportive housing initiatives to ensure high-quality service delivery.
• Monitor and evaluate program effectiveness, incorporating data and community feedback to drive improvement.
• Ensure full compliance with all licensing, funding, and quality assurance standards.
• Respond to requests from HUD, state and city agencies, and other governing bodies; prepare documentation, reports, and responses as required.

Team Leadership

• Lead, mentor, and support program directors and staff, fostering a culture of collaboration, inclusivity, and professional development.
• Ensure staff are equipped with the tools, resources, and training needed to excel.

Community Engagement

• Build and maintain strong partnerships with local organizations, government agencies, and community stakeholders to strengthen housing support networks.
• Represent the organization in community forums and advocate for policies that promote housing stability and access for women and families.

Financial Management

• Oversee development and management of program budgets to ensure fiscal responsibility and sustainability.
• Partner with the development team to identify funding opportunities, write grants, and secure resources for program expansion.

Data and Reporting

• Develop and monitor key performance indicators (KPIs) to assess program impact and effectiveness.
• Prepare and present reports to the executive team and board of directors on program outcomes and strategic initiatives.

YWCA of Rochester and Monroe County offers a comprehensive and supportive benefits package designed to care for your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage, access to a Health Savings Account (HSA), and company-paid life insurance for added peace of mind.

To help you plan confidently for the future, we provide employer contributions to a cash balance defined benefit pension plan, along with a 401(k)-retirement plan to support long-term financial stability.

We also value balance and flexibility, offering a flexible work environment that supports both professional growth and personal well-being—because we believe people do their best work when they feel supported, respected, and cared for.