CRM Fundraising Administrator

Starting Date / Initial Contract Details

February 2026. 50% part-time role, Open-ended contract.

Role Summary

The CRM Fundraising Administrator supports Medair’s donor and donation management by following fundraising campaigns and philanthropy relationships across Medair’s global donor networks, processing and reconciling gifts, maintaining accurate records, and delivering detailed reporting in collaboration with the Engagement and Finance teams. They sustain and strengthen relationships with Swiss and global donors by providing timely customer service, fostering loyalty, and building trust.

Project Overview

Medair’s Global Support Office (GSO) provides operational guidance for country programmes and supports relief workers worldwide. We promote Medair’s work globally to raise and manage funds and recruit staff for international and GSO roles. The Engagement department builds awareness, engages supporters, and communicates the impact of our humanitarian work. Our goal is to secure funding to sustain life-saving programmes.

Workplace & Conditions

Global Support Office (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.

Responsibilities

• Lead the process and validate online/offline donations in Salesforce, ensuring timely, compliant and accurate matching (through automated and exception management).
• Manage recurring gifts, exceptions, donor comments, and online platforms, supporting fundraising campaigns and communications. Preparing welcome packs & thank you communications to donors.
• Collaborate with Finance, Affiliate fundraising teams, and International Programmes on reconciliation, reporting, and audit readiness.
• Generate and review reports/dashboards to provide transparent global revenue visibility for programme and project decision-making.
• Recommend process improvements to enhance efficiency, accuracy, and overall fundraising performance.
• Qualifications, Experience & Technical Competencies
• Bachelor’s degree preferred, or equivalent experience, in Administration, Finance, Marketing, or Account Management
• English and French professional capacity, German (Swiss German) an asset.
• Experience in a gift processing, fundraising support role, or equivalent finance role desirable.
• Experience of Salesforce CRM or other donor / relational databases with automated processes preferred.
• Communicates well with Email, Word, Excel, Outlook, Teams, SharePoint, (Salesforce Chatter).

Behavioural Skills

• Proactive, autonomous, self-starter with strong problem-solving skills and a drive for excellence.
• Detail-oriented and responsible, eager to learn in an international humanitarian context.
• Analytical and strategic critical thinker, able to troubleshoot, optimize and support automation initiatives.
• Resilient and organised, capable of managing priorities, tight deadlines and a fast-paced environment.
• Collaborative team player with very good communication, interpersonal, and customer service skills.

Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Before you apply

Please ensure you are fully aware of the:

1. Medair organisational values.
2. Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.
3. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. 

English and French professional capacity, German (Swiss German) an asset.