Habitat ReStore Donation Hotline Representative

Help Habitat for Humanity with coverage of the ReStore Donation Hotline! The ReStore Donation Hotline schedules free pick-ups for donations of furniture, appliances, and other home improvement items, as well as answering incoming questions about donating.

Donation Hotline Representatives make the ReStore a place donors want to come back and donate to. They maintain high customer satisfaction with their exceptional problem-solving and conversational skills.

Responsibilities

• Answer phones, interacting with donors in a friendly and helpful manner
• Assist donors by answering screening questions about potential donations
• Log all donor interactions
• Respond to and compose emails for donors

Qualifications

• Ability to work on a computer for extended periods of time
• Excellent customer service and communication skills
• Ability to work independently
• Ability to follow directions and adapt to changes in programming

Commitment

• One shift per week, or every other week, for a minimum of 3 months
• Shifts run from 9am-1pm, Mondays
• We ask that volunteers commit to volunteering for a full shift

Training: New volunteers receive on-the-job training with Donations staff

Sign up for a shift by visiting https://habitatdane.volunteerhub.com and look for any shifts titled "ReStore Donation Hotline Coverage."