Attention Cattaraugus Co! The American Red Cross is looking for help at Blood Drives, can you help?

Blood Donor Ambassadors needed! This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation. Preferred commitment: 1+ shift every 3 months for 6 months, renewable.

Key Responsibilities

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Training

• Onboarding with the American Red Cross Biomedical Dept
• Online Blood Drive Volunteer Training in EDGE
• Ongoing training and refresher courses

Development Opportunities

• Gain valuable training and experience while providing an invaluable service to your community
• Network and meet new people
• Develop customer service skills that last a lifetime

Qualifications

• Must be 16 years of age or older
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
• Willingness to comply with current public health and Red Cross policies

Watch our video to learn more: We are the Red Cross