Operations Manager / Web Admin

ABOUT PFLAG LOS ANGELES

Who Are We?

PFLAG Los Angeles is dedicated to creating a caring, just, and affirming world for LGBTQ+ people and those who love them. Our work focuses on three pillars: education, advocacy, and support. We invite you to join us in building a safer, more inclusive world for all.

A volunteer-powered nonprofit, PFLAG LA has served the Los Angeles community continuously since our first meeting on March 8, 1976. Founded in response to the urgent need for family support and LGBTQ+ advocacy, PFLAG Los Angeles grew from a small gathering into a trusted resource for thousands. To this day, we remain dedicated to supporting LGBTQ+ individuals and their families, educating the broader community, and advocating for equal rights. Over the decades, we've played a key role in defeating discriminatory legislation, promoting inclusive policies, and expanding public understanding through media, public testimony, and publications. We continue this work today through programs like our monthly support groups (General, Gender Focus, and Español), a robust Speaker’s Bureau, and community education efforts that foster connection, affirmation, and lasting change. Learn more at www.pflagla.org.

Why Join Us?

• Make a Tangible Difference: Lead and support efforts to create safer and more inclusive environments for LGBTQ+ individuals and their families while advancing the mission of PFLAG LA.
• Expand Your Network: Collaborate with advocates, community leaders, and individuals practicing LGBTQ+ allyship to build meaningful connections.
• Develop Your Leadership: Gain valuable leadership and facilitation experience while applying your expertise for lasting impact, whether through board leadership, support group facilitation, or public speaking.

ABOUT THE POSITION

Responsibilities

• Manage and update our website.
• Ensure site functionality and track analytics.
• Assist the Operations Chair as needed.

Qualifications

• Experience with web content systems like Squarespace.
• Understanding of SEO principles.
• Expert knowledge of software and digital technology. Web administration experience preferred.
• Open to Operations Manager (non-board volunteer), or Operations Co-Chair (Board Member)

How to Stand Out

• Passion for Mission and Values: Demonstrated commitment to advancing PFLAG’s mission of creating a caring, just, and affirming world for LGBTQ+ people and those who love them. Deeply understands and actively supports education, advocacy, and support while embodying accountability, bravery, inclusivity, and collaboration to foster a culture of safety, empowerment, and belonging for all.
• LGBTQ+ Community Experience, Allyship, and Intersectionality: Strong personal, professional, and/or lived experience with LGBTQ+ communities, either as a member of the LGBTQIA+ community or through committed allyship. Possesses a deep understanding of intersectionality and how various identities (e.g., race, gender, socioeconomic status) intersect with LGBTQIA+ experiences.
• Collaborative Leadership and Stakeholder Engagement: Proven ability to work effectively with board members, volunteers, and external partners to achieve organizational goals. Demonstrates strong communication skills to engage, inspire, and maintain relationships with diverse perspectives and experiences.

ABOUT THE APPLICATION PROCESS

How to Apply

If you’re interested in applying for the volunteer position, you’ll need to:

• Attach your resume.
• Answer these questions in a cover letter: (1) Which role(s) volunteer interests you? (2) What motivates you to support PFLAG LA’s mission? (3) What relevant experiences or skills do you bring?

Application Process

• Submit your application.
• Initial Interview (30-minute Zoom) with 1-2 board members.
• Final Interview (30-minute Zoom) with chapter president and 1 other board member.
• Invitation to accept volunteer role.
• Complete onboarding/training.

NOTE: THIS ROLE IS AN UNPAID VOLUNTEER POSITION.