Program Policy & Standards Specialist (Atlanta or Virtual) (Volunteer)

About A&N Career Services Project

The A&N Career Services Project is a workforce mobility initiative expanding access to employment opportunity through structured cohort programming, employer engagement, and ongoing alumni engagement. The Project is currently in a foundational build phase where program integrity, participant experience, and operational consistency are being intentionally designed prior to long-term scale.

As we prepare for pilot implementation, we are formalizing the operational standards that will guide how the program functions across cohorts, volunteers, participants, and partner organizations.

Role Overview

The Program Policy & Standards Specialist will lead the development of the organization’s core program policies and participant engagement standards during a defined 16-week engagement.

This role translates leadership experience, program design, and operational intent into formal written policies that support consistency, fairness, accountability, and participant clarity across all initiatives — including workforce cohorts, alumni engagement, and future programming.

This is not an administrative writing role.

It is a structured policy-development engagement requiring interviewing, analysis, and high-level professional writing.

The individual in this role will work across multiple teams to understand how the program operates and codify those practices into clear, practical, and scalable written guidance.

How You Will Contribute

Program Governance & Policy Development

• Draft policies from the ground up for the workforce cohort, alumni engagement, and participant programming
• Establish participant expectations, attendance guidance, and engagement standards across programs
• Create volunteer-participant interaction and communication guidelines
• Develop issue escalation and accountability protocols

Operational Translation

• Meet with leadership and volunteer teams to understand program operations
• Translate lived experience and program practices into standardized procedures
• Document workflows and decision-making expectations

Participant Experience Standards

• Define consistent engagement expectations for participants
• Develop guidance supporting coaching boundaries and support structure
• Support alignment across volunteers, participants, and leadership

Documentation Framework

• Create an organized policy manual designed for long-term use
• Ensure policies are readable, usable, and scalable
• Prepare documents appropriate for onboarding and training

Must Have Qualifications

Excellent writing ability is required.

Applicants must have experience in at least one of the following, as evidenced in their resume:

• Policy writing
• Technical or professional writing
• Graduate-level academic writing
• HR, education, nonprofit, or workforce development documentation
• Creating handbooks, standards, or procedures

Applicants must demonstrate:

• Exceptional written communication
• Strong interviewing and listening skills
• Ability to synthesize information from multiple stakeholders
• Critical thinking and structured reasoning
• High attention to detail and consistency
• Ability to work independently with weekly progress

What You Will Gain

• Direct experience building organizational infrastructure from inception
• Exposure to program design and workforce initiative operations
• Portfolio-quality policy documentation (where appropriate)
• Cross-functional collaboration experience
• Letter of engagement upon successful completion
• Peer-level collaboration within a multidisciplinary team supporting the implementation of a workforce mobility initiative.
• Reference letter upon successful completion of the volunteer cohort