Hospice Volunteer, Front Desk Receptionist (Multiple Openings)

We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978. Our priority is to care: For our patients, for each other, and for the future.

Hospice Volunteers at VITAS serve in two meaningful capacities, patient care and administrative -- each playing a vital role in supporting our mission of delivering exceptional care to patients and families.

• Administrative Hospice Volunteers play a vital behind-the-scenes role at VITAS, offering clerical & organizational support that helps our teams deliver exceptional care to patients & families.
• Patient Care Hospice Volunteers bring comfort, companionship, & emotional support to patients & families during end-of-life care. They offer light assistance, respite, & a caring presence— sometimes extending that support through gentle bereavement care for loved ones. Volunteers serve in homes, nursing facilities, or Inpatient Hospice Centers, complementing the clinical team with heartfelt, non-medical care tailored to each patient’s needs.

Front Desk Receptionist Volunteers serve as the welcoming face of the hospice office and play a key behind-the-scenes role in keeping daily operations running smoothly. By greeting visitors, answering phones, and assisting with essential administrative tasks, they help create a supportive, professional environment that allows the clinical team to stay focused on patient care. This role is ideal for friendly, organized individuals who enjoy helping others and want to support a healthcare mission in a professional office setting during standard weekday business hours.

ROLE RESPONSIBILITIES, MAY INCLUDE:

• Helping with clerical tasks, data entry, filing, friendly phone calls, newsletter prep, & keeping our supply room organized.
• Dropping off supplies, groceries, or medications to patients & caregivers.
• Taking part in Veteran pinning, community fairs, & VITAS booths to share our mission & connect with others.
• Making proactive & bereavement check-in calls, listen with care, & share any concerns with the team.
• Supporting with other meaningful tasks as they arise.
• Logging/documenting your volunteer activities/hours promptly.
• Greeting visitors with warmth, offer tours, play soothing music, help with light tidying, & alert staff to call lights.
• Participating in team meeting, trainings, & in-services as required.
• Performing other duties as assigned.

FRONT DESK RECEPTIONIST VOLUNTEER RESPONSIBILITIES:

• Support daily office operations by filing documents, entering data, restocking supplies, and preparing informational packets.
• Answer incoming calls and serve as a warm, professional first point of contact for visitors and callers.
• Assist with large mailings and administrative support when applicable.
• Use basic computer skills to help process administrative records and keep databases organized and up to date.
• Commit to providing support during weekday business hours, Monday through Friday (12 hours weekly), 8:00 a.m. to 2:00 p.m., at the VITAS Healthcare office.
• Complete the free VITAS volunteer orientation and successfully pass a standard background check (open to volunteers age 16 and older).

ROLE REQUIREMENTS:

• Upholding HIPAA regulations & treating all personal information with respect & confidentiality.
• Staying connected with VITAS staff to collaborate and support care.
• Compassion, empathy, reliability, and patience.
• Being team-oriented & aligned with the VITAS hospice philosophy.
• Comfortable working with diverse cultural & spiritual backgrounds.
• Being dependable, punctual, & consistent in scheduling.
• Completion of applicable VITAS onboarding, volunteer training & ongoing education.
• Practicing infection control measures per VITAS standards, policies, & procedures.

ADDITONAL ROLE RESPONSIBILIES TO PROVIDE PATIENT CARE:

• Providing meaningful companionship & emotional support to patients & caregivers through light homemaking, transportation, & respite care.
• Following the patient’s plan of care, volunteers ensure each interaction is compassionate, purposeful, & tailored to the patient’s assessed needs.
• Relaying meaningful insights & observations to the hospice team & Volunteer Manager regarding patient care as necessary.
• Documenting each care-planned visit with a patient care volunteer note to ensure volunteer support is recognized & contributes to compassionate care.

REPORTS TO:

Reports to Team Manager, Volunteer Services Manager, or designee.

To learn more about volunteering with VITAS, please visit out volunteer page: https://www.vitas.com/volunteer