Client Follow-Up Administrator (Remote Volunteer)

Organization: My New House

Location: 100% Remote

Time Commitment: Flexible | Weekly virtual meeting required

My New House is seeking compassionate and reliable volunteers to support our client follow-up and case management efforts. This is a fully remote role where volunteers serve as the consistent point of contact for clients and provide ongoing support and follow-ups.

Our nonprofit assists individuals and families with low-income housing applications, utility assistance, government cash aid, food delivery programs, and transportation resources.

Volunteer Responsibilities

• Serve as the primary point of contact for assigned clients
• Conduct client follow-ups via phone, email, and virtual platforms
• Assist clients with completing forms and gathering required documentation online
• Support affordable housing and public assistance applications
• Coordinate referrals with community partners
• Maintain accurate and confidential client records
• Participate in one virtual team meeting per week

Skills & Qualifications

• Easygoing, patient, and client-centered
• Strong communication and organizational skills
• Ability to work independently in a remote setting
• Background or interest in social work, psychology, counseling, or related fields
• Spanish is a plus

Requirements

• Live Scan background check required (no criminal record)
• Commitment to confidentiality and ethical standards

Position Details:

Location: Remote work with the flexibility to work from home

• Requirements: Must have access to a personal laptop; corporate email will be provided
• Time Commitment: Flexible hours, with regular check-ins as needed
• Volunteer Status: This is a volunteer position with opportunities for personal and professional growth
• Training and ongoing support
• Internship/fieldwork hours accepted

Why Volunteer With Us?

This role offers a meaningful opportunity to support individuals and families in need while gaining valuable case management experience—all while working remotely.