Client Support and Outreach Agent – Chinese Speaking

About LandSeed

LandSeed is a non-profit committed to reimagining entry-level housing for future generations. Our goal is to create inclusive communities where homeownership is accessible for all, and everyone has the opportunity to build a stable, fulfilling future. At LandSeed, we create solutions for the Canadian housing crisis by collaborating with communities and industry partners to identify barriers and create real pathways to homeownership.

How Will This Opportunity Benefit You

This opportunity offers hands-on experience in community outreach, client engagement, and housing support especially within Chinese-speaking communities in Canada. You’ll develop skills in relationship-building, communication, and grassroots outreach, while gaining insight into the housing sector and community-based program delivery. This is an excellent role for someone looking to expand their portfolio in client-facing work, advocacy, and nonprofit outreach while contributing to a cause with tangible impact.

How Will LandSeed Benefit from Your Contribution

LandSeed will benefit from your multilingual communication skills, cultural insight, and your ability to connect with communities that face linguistic or systemic barriers to homeownership. Your outreach and support efforts will help us deepen our relationships with Chinese-speaking clients and ensure they feel seen, heard, and guided through the housing journey. By helping bridge the gap between communities and our programs, you’ll play a key role in growing our reach and impact across diverse populations.

Description of the Role

The Client Support and Outreach Agent will serve as a first point of contact for Chinese-speaking clients, supporting them through information sessions, follow-up calls, and onboarding processes. You’ll engage prospective homeowners, answer questions, provide program guidance, and support outreach initiatives to build relationships in the community. Your communication skills and cultural sensitivity will be central to building trust and supporting individuals on their path toward homeownership.

Duties and Responsibilities

• Communicate with clients fluently in Mandarin Chinese and English; Cantonese is a plus
• Conduct outreach to potential clients via phone, email, and in-person or virtual events
• Guide clients through onboarding processes, documentation, and eligibility checks
• Provide timely responses to inquiries and follow-up support
• Record and maintain accurate communication logs and feedback
• Assist with outreach campaigns, info sessions, and community presentations
• Identify common client questions or concerns to improve resources and FAQs
• Collaborate with team members to ensure seamless client experiences
• Help adapt outreach and support materials for Chinese-speaking audiences

Required Experience/Skills

• Fluency in Mandarin Chinese and English (spoken and written); Cantonese is an asset
• Strong interpersonal, listening, and verbal communication skills
• Comfortable speaking with clients by phone or in person
• Ability to work independently and take initiative
• Experience in outreach, client support, or sales preferred
• Familiarity with the housing or nonprofit sector is a plus
• Organized, reliable, and able to manage multiple conversations and tasks
• Culturally sensitive and empathetic in engaging with diverse communities