Volunteer Case Manager, The Courage House Transitional Home

Role Summary

The Volunteer Case Manager will provide one-on-one counseling and life planning support to residents. This role is ideal for someone with a heart for justice, trauma-informed care, and personal transformation. You’ll walk alongside women as they set goals, rebuild trust, and take steps toward independence.

Key Responsibilities

• • Provide compassionate, confidential one-on-one counseling sessions
  • Collaborate with residents to develop individualized life plans, including short- and long-term goals
  • Support residents in accessing resources (housing, employment, education, legal aid, healthcare)
  • Maintain accurate case notes and progress reports
  • Participate in team meetings and contribute to holistic care planning
  • Advocate for residents’ needs within the program and with external partners
  • Uphold trauma-informed, culturally responsive, and strengths-based practices

Required Training & Support

All volunteer case managers will receive foundational training in:

• • Trauma-Informed Care: Understanding the impact of trauma on behavior, trust, and healing
  • Personality & Character Dynamics: Navigating diverse emotional responses, communication styles, and coping mechanisms
  • Trigger Awareness & De-escalation: Recognizing signs of emotional distress and responding with empathy and grounding techniques
  • Boundary Setting: Establishing healthy, respectful boundaries that protect both resident and case manager’s well-being
  • Self-Care & Resilience: Tools for emotional regulation, reflection, and recovery when facing secondary trauma or burnout

Ongoing support includes peer check-ins, reflective supervision, and access to wellness resources.

Qualifications

• • Background in social work, counseling, psychology, or related field (students or retired professionals welcome)
  • Experience working with survivors of trauma, violence, or marginalization preferred
  • Strong interpersonal, listening, and boundary-setting skills
  • Commitment to confidentiality and ethical standards
  • Ability to work independently and collaboratively
  • Bilingual skills a plus (especially Spanish, Tagalog, or Mandarin)

What You’ll Gain

• • Deep connection with courageous women rebuilding their lives
  • Training in trauma-informed care and restorative practices
  • Experience in grassroots social justice work
  • A community of passionate advocates and change-makers

How to Apply

Please send a brief statement of interest, resume, and any relevant experience to volunteers@courageouswomen.org. We welcome volunteers from all walks of life who are ready to serve with empathy and integrity