Volunteer HubSpot Administrator

Remote, Flexible, 5 hrs/week

About Hugspace

Hugspace.org is a nonprofit organization that provides a digital warmline – a peer-led, multilingual space for free, stigma-free emotional support. Our trained volunteers offer active listening and real-time emotional presence for individuals navigating stress, loneliness, displacement, or trauma. We center empathy, accessibility, and cultural relevance – especially for immigrants, refugees, and trauma-exposed communities.

What You’ll Do:

• Survey Platform Administration

Survey Design & Setup (SurveySparrow or HubSpot Native)

Create and configure questionnaires, implement conditional logic, customize themes, and set up distribution methods for client feedback

Integration: Connect the chosen survey platform with HubSpot and Setmore to correlate responses with specific appointments and navigators

Privacy Controls: Implement and maintaine permissions to ensure that raw survey feedback is accessible only to management, in line with navigator protection policies

• CRM Administration & Integration
• HubSpot Configuration: Configure custom properties for Contacts, Deals, and Activities within HubSpot
• Data Mapping: Translate and map data fields from source systems (Setmore, Zoom) to HubSpot, understand data types, transformation rules, and primary keys (e.g., phone number as a master linking key)
• Workflow Development: Set up HubSpot workflows for automation, particularly for client journeys, geographic filtering, and survey processes
• Reporting: Configure reports and dashboards in HubSpot to track client metrics, navigator performance, and operational insights
• User/Permissions Management: Understand how to apply HubSpot's permission structures for data access control, especially for sensitive information like survey feedback

What You’ll Need:

• Ability to work with Surveys
• Experience with HubSpot
• Self-motivation and problem-solving skills
• Passion for nonprofit work and Hugspace’s mission
• Proficiency in English, knowledge of Ukrainian or Russian is a plus

We’ll Provide

• • Fully remote, flexible schedule to fit your availability
  • Hands-on experience in community engagement and digital mental health support
  • Access to internal resources, training, and self-development tools
  • Mentorship and direct support from Hugspace leadership
  • Networking opportunities within the nonprofit, health, and advocacy sectors
  • Letter of recommendation upon successful completion
  • Meaningful opportunity to contribute to emotional safety, peer care, and collective healing

Time Commitment

• • Approx. 5 hours per week (flexible timing)
  • 3–6 months minimum commitment preferred

How to Apply

To express your interest, please email your resume and a brief message outlining your background and why this opportunity resonates with you to hr@hugspace.org. Let’s build it together - a safe, stigma-free space for real emotional connection and community.