Administrative Assistant

Volunteer Programs Assistants provide support to the Volunteer Programs &

Training Manager with administrative duties and coordination of Outside The Walls Center’s

Volunteer and intern programs.

KEY RESPONSIBILITIES:

o Maintain Volunteer Services e-mail account and respond to prospective volunteers

o Help maintain volunteer recruitment ads and online accounts, and assist with the expansion of outreach efforts for volunteers

o Update volunteer information in Volgistics database

o Perform research projects

o Help maintain department’s administrative files

o Support internal and external communications projects

o Develop and monitor volunteer rewards and recognition programs, including the Top Time Team, Star Checks, birthday cards and monthly Volunteer Spotlights

o Assist with recognition and other event projects, including light set-up, as needed

o Maintain orderliness of Volunteer Station

o Other duties, as assigned

IMPACT GOAL: By supporting Outside The Walls volunteers and interns and increasing their engagement, we are to better able to meet the OTW’s mission and maximize the guest experience.

WE BE:

Reliable, punctual, honest and friendly

o Demonstrate careful attention to details

o Able to maintain strict confidentiality

o Interest in assisting volunteers and interns from diverse backgrounds, being courteous, professional, patient and respectful at all times

o Knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)

o Comfortable working independently

o Present a professional appearance

o Excellent communication skills and can act with diplomacy and tact

o Prior office experience, or interest in gaining related skills

TIME COMMITMENT: Volunteer Programs Assistants are asked for a minimum service

commitment of six months, with three or more hours of service per week, Additionally, volunteers must attend all training sessions.

TRAINING: All volunteers participate in the "New Volunteer Orientation." Volunteer Programs

Assistants also receive on-the-job training based on individual projects in which they may be

asked to participate.

BENEFITS to the ORGANIZATION: Volunteer Programs Assistants play an integral part in

the behind the scenes administrative operations of Outside The Walls in support of its mission and

Volunteer engagement.

BENEFITS to GUESTS: Volunteer Programs Assistants support the many volunteers and Interns who facilitate an environment that enhances the public understanding and enjoyment

BENEFITS to VOLUNTEERS:

o ree admission to all of our events

o Opportunity a certified mentor instructor

o Invitations to Outside The Walls parties, annual Volunteer Recognition Event, other special events, Lectures and workshops (with free or discounted admission)

o Gain new skills and experience

o Meet interesting people from all around the world Achievement of personal and professional goals

o Recognition and gratitude for your service

o Satisfaction of providing a valuable community service