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Published 12/16/25 3:29PM

Give Tech Help at Kenton Library

Multnomah County Library
On-site, Volunteer must be in or near Portland, OR
I Want to Help

    • Details

    Available Times:
    Weekends (daytime)
    Time Commitment:
    A few hours per week
    Commitment Details:
    One weekly shift for a minimum of 6 months
    Recurrence:
    Recurring
    Volunteers Needed:
    1
    Cause Areas:
    Community Development, Education, Science & Technology
    Participation Requirements:
    Background Check, Attend Orientation
    Age Requirement:
    18+
    Other Requirements:
    A volunteer application must be completed with Multnomah County Library. A criminal record check is required. This is paid for by Multnomah County Library. Wear your volunteer badge and fill out a timesheet every time you volunteer.
    Wheelchair Accessible

    Description

    Do you always get asked by friends and family members to help with their tech issues — and love it? Share your tech skills with library patrons who need help with mobile devices, websites, password/account management, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their technology skills and their access to information.

    Currently recruiting: Kenton Library, 8226 N Denver Ave, Portland 97217

    Time commitment: One weekly shift for a minimum of 6 months

    Available shifts: Sundays 12:30 - 2:30 pm

    Tasks & Responsibilities

    • Help people use the Internet and assist with their email accounts
    • Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
    • Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
    • Highlight the impact of our program by tracking key statistics after each session.
    • Please note, we do not perform repairs or troubleshoot equipment problems or failures

    Skills & Qualifications

    • Enjoy teaching people new skills and problem-solving with others.
    • Patience to work with novice computer/smartphone users.
    • Proficient knowledge of basic computer & smartphone components, Internet, and email
    • Proficient knowledge of computer software & smartphone apps, or the desire to learn it
    • Ability to work independently
    • Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
    • Excellent customer service skills
    • Ability to work with older adults
    • Age 18 or older
    • Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
    • Ability to fluently speak and read English

    Benefits

    • Feel that you are a making a difference in someone’s life
    • Empower people to use technology
    • Promote lifelong learning
    • Learn more about adult learning styles
    • Get frontline experience working with library patrons

    Training

    • Virtual Tech Help training via Zoom
    • Shadowing session with another volunteer or staff
    • Site orientation at library location before volunteer shift begins

    Location

    On-site

    Kenton Library

    8226 N Denver Ave, Portland, OR 97217, USA

    How to Volunteer for This Opportunity

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