The ACES Project at the Community Service Society of New York (CSS) trains individuals, age 55 or older, to be volunteer public benefit counselors. ACES volunteers assist with a wide variety of public benefits such as Cash Assistance, SNAP, Fair Fares, and health programs by completing eligibility screenings, assisting with applications, and advocating for New York City residents.
No public benefits experience is required. Volunteers must successfully complete a free training series (April 1 - May 20, 2026). Upon completion, volunteers are matched with a community-based organization or hospital within the five boroughs to provide public benefits counseling to households with low-incomes, older adults, and individuals with disabilities.
A personal interview, successful completion of the training, and a commitment of volunteer service for 4-6 hours per week for one year is required. Volunteer shifts are during the day Monday-Friday. Applicants must be age 55+ and have advocacy, research, and basic digital literacy skills.
Volunteer sites are located throughout the 5 boroughs
If you are interested in becoming an ACES volunteer, please complete our online application.
This volunteer opportunity is available for individuals age 55 or older.