Kingdom Support

Kingdom Support (Volunteer) — A Moment of Magic

Location: Remote (U.S. based)

Time Commitment: ~3-5 hours/week | Term: 9–12 months preferred

Compensation: Unpaid, volunteer role

Reports to: Kingdom Leader (Visits Team)

Collaborates with: MECs (Magic Experience Coordinators), Program Manager, National Team

About A Moment of Magic

A Moment of Magic harnesses the power of play to spark joy, foster connection, reduce isolation, and support the mental health and emotional healing of medically vulnerable children and their families. Our college-chapter network partners with hospitals and nonprofits nationwide to deliver high-quality, dignity-centered programming.

The Role

The Kingdom Support (KS) provides strategic oversight and day-to-day coordination for multiple college chapters (“Kingdom”). KS ensure consistent, high-quality programming by managing visit requests, maintaining accurate records in the Visit Request Database, and supporting Kingdom Leaders (KLs) with delegated tasks.

What You’ll Do

• Chapter Oversight & Performance
  • Manage the creation and accuracy of all visits in Rosterfy, ensuring that event details have been proofread before publishing and align with partner requests and chapter needs.
  • Maintain and regularly update the Visit Request Database Visit Status column, ensuring records are complete, accurate, and up to date.
  • Support Kingdom Leaders (KL) with delegated tasks, maintaining close coordination to ensure timely and effective follow-through.
  • Monitor upcoming visits for adequate volunteer staffing, coordinating with KLs to address any staffing gaps, checking at least every 2 weeks.
  • Assist with general administrative and operational needs to ensure visit execution remains smooth and efficient across all chapters.
• Partner & Volunteer Communication
  • Monitor volunteer feedback and event feedback submitted through Rosterfy, flagging any concerns or trends to KLs or leadership as needed.
  • Send thank-you communications at least monthly to partners following visits, helping to build and maintain strong partner relationships.
• Cadence & Accountability
  • Uphold team norms: respond to email/Slack within 24–48 hours; attend biweekly Visits Team meetings (send notice & update form if absent); set OOO with coverage.

You Are

• A systems-thinker who loves checklists, dashboards, and deadlines—and knows how to get chapters across the finish line.
• A clear, proactive communicator who can coach peers, hold boundaries, and escalate appropriately.
• Detail-oriented with comfort in basic data hygiene (visit logs, rosters, status reports).
• Mission-driven with a positive, professional presence on Slack, email, and partner calls.

Minimum Qualifications

• Experience in any of the following: student leadership, volunteer management, program coordination, hospital/nonprofit partnerships, or operations.
• Strong written communication; confident sending partner-facing emails and nudging for deliverables.
• Comfortable using tools like Google Drive and Slack; willing to learn Rosterfy (training provided).
• Able to commit 3–5 hours/week with reliable responsiveness (24–48 hours).

Nice to Have

• Prior experience with pediatric hospitals, child life, psychosocial programming, or SEL.
• Data-minded: can read a simple dashboard, spot risks, and suggest course corrections.
• Familiarity with compliance frameworks and documentation standards.

What You’ll Gain

• Leadership experience across a multi-chapter network and national program operations.
• Mentorship and training in trauma-informed, dignity-centered programming.
• Real-world impact supporting medically vulnerable children and their families.

General Team Expectations

• Center AMoM’s mission as your north star.
• Respond to email/Slack within 24–48 hours (unless otherwise communicated).
• Attend biweekly Visits Team meetings (or submit update form and notify your lead 24 hours in advance).
• Arrange coverage and set OOO messages for any extended absence.