Blood Donor Ambassador - Central Ohio-Delaware and Franklin Counties

As a volunteer donor ambassador of the American Red Cross, you’ll ensure every blood donor has a wonderful experience from start to finish.

Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous

donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you

take helps save lives. While this position requires that volunteers speak English, in some locations the role may place

a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator

role)

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.

Guide donors smoothly through the Check-In process.

Provide great customer service by answering questions and making the donation experience

positive.

Share the Red Cross story and our mission.

Educate donors about how their blood types can be optimized to help more patients.

Ensure donors have their post-donation information and check their recovery time.

Encourage donors to download Donor App, use RapidPass and schedule next appointments via

BookNow.

Say thank you to each donor contribution.

Reach out to donors with friendly reminder calls and help reschedule appointments as needed to

keep our community connected and engaged.

Report any issues to the collections staff and keep donors safe.

Sanitize and disinfect donor areas as needed.

Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or

sponsor sites) and fixed sites (Red Cross blood donation centers).

Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Volunteer must be age 13-15 with additional adult supervision* or aged 16+

Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse

donor reactions

Ability to display the utmost professionalism and communication skills

Extremely comfortable working with people from diverse communities and backgrounds

Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass,

Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers

Ability to understand and explain Donor Optimization to donors

Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Willingness to comply with current public health and Red Cross policies

While this position requires that volunteers speak English, in some locations the role may place a special

emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)

Fluent / Proficient in speaking Spanish encouraged